{"id":101934,"date":"2022-10-27T13:28:35","date_gmt":"2022-10-27T20:28:35","guid":{"rendered":"https:\/\/thegood.com\/?post_type=insights&#038;p=101934"},"modified":"2025-05-21T09:38:35","modified_gmt":"2025-05-21T16:38:35","slug":"storybrand","status":"publish","type":"insights","link":"https:\/\/thegood.com\/insights\/storybrand\/","title":{"rendered":"Improve Your Website With The StoryBrand Framework &#038; Other Copywriting Tactics"},"content":{"rendered":"\n<p>\u201cWe\u2019re the number one seller in our industry.\u201d \u201cWe have more than $10m in sales annually.\u201d \u201cOur products aren\u2019t like anything else on the market today.\u201d So many business websites lead with statements like these. They want to tell you how their company, or product, or leaders, are the best in the business.<\/p>\n\n\n\n<p>But the big secret of writing effective website copy is that people really don\u2019t care. Yes, even your current and prospective customers. Sounds a bit harsh, but it\u2019s true. We live in a world where the human brain is bombarded with marketing constantly, and most of it sounds like a whole lot of chest-thumping and bragging.<\/p>\n\n\n\n<p>Of course, that\u2019s not what the people writing the messages mean to do. They\u2019re simply proud of the company and its products and are excited to share that information with customers. While this urge is understandable, it is not going to help you sell more.<\/p>\n\n\n\n<p>What will help you? If your copywriting focuses on making it all about the customer\u2019s favorite person in the whole world: themself.<\/p>\n\n\n\n<p>This is where the StoryBrand framework comes to the rescue. Donald Miller created it in his best-selling book <em>Building a StoryBrand<\/em>. And it has become the go-to for many business owners who want to write copy that sells.<\/p>\n\n\n\n<p>In this article, we will break down exactly what you can learn from StoryBrand, and how to implement similar strategies for your own ecommerce store.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-the-storybrand-framework\"><strong>What is the StoryBrand Framework?<\/strong><\/h2>\n\n\n\n<p>StoryBrand has an incredibly simple and wildly effective seven-step framework for developing your marketing plan or marketing message.<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Begin with the hero of the story\u2014your customer\u2014and what they want. Keep it clear with a single thing customers want from your brand.<\/li><li>Define your customer&#8217;s problem\u2014the problem you can solve for them. People are looking at what you offer because they have a pain point or an issue they need a solution for, and you need to understand it to sell them that solution.<\/li><li>Position yourself as the customer\u2019s guide, not their hero. Don\u2019t talk about what your business is trying to do, but do tell them how what you sell will help them win their next battle. <\/li><li>Give them a simple three-step roadmap for success. Your visitor probably isn\u2019t ready to buy now, but you can show them how easy it will be to work with you when they\u2019re ready for that step. <\/li><li>Call them to take an action, like buying now or signing up for a call from your sales team. Your CTA should be clear and prominent on your site so customers know exactly what you want them to do. <\/li><li>Tell them how you\u2019ll help them avoid failure by painting a picture of what negative consequences they will face without you as their trusted guide. You need to tell them what\u2019s at stake in this purchase decision. <\/li><li>Finally, show them what success looks like once they partner with you. This is where you paint them a picture with your website copy and images that show them what their life will look like when their problem is solved.    <\/li><\/ol>\n\n\n\n<p>This is a broad overview of what the StoryBrand framework looks like in practice\u2014for an in-depth discussion of everything that goes into those stages, check out <a href=\"https:\/\/buildingastorybrand.com\/episode-65\/\" target=\"_blank\" rel=\"noreferrer noopener\">the official StoryBrand website<\/a>. <\/p>\n\n\n\n<p>And we\u2019ve got a breakdown of exactly what each of these steps looks like for an ecommerce company coming below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why the StoryBrand 7-Part Framework Works<\/h3>\n\n\n\n<p>Another simple way to break down the StoryBrand formula into a marketing strategy you can use is this three-step process.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\"><a href=\"https:\/\/twitter.com\/hashtag\/tweet100?src=hash&amp;ref_src=twsrc%5Etfw\">#tweet100<\/a><br><br>Marketing Tip:<br><br>Here&#39;s the simplest copywriting formula I know that works&#8230;<br><br>PAIN \u2013 &quot;Are you frustrated with ______?&quot;<br><br>DREAM \u2013 &quot;What if, instead, you ______?&quot;<br><br>FIX \u2013 &quot;That&#39;s why we built (company\/tool). To help you _____.&quot;<br><br>Here&#39;s an example of this process in action.<\/p>&mdash; James Sowers (@jamesrsowers) <a href=\"https:\/\/twitter.com\/jamesrsowers\/status\/1437590325749501952?ref_src=twsrc%5Etfw\">September 14, 2021<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>You can see here that the path to <a href=\"https:\/\/thegood.com\/insights\/copy-that-converts\/\" target=\"_blank\" rel=\"noreferrer noopener\">writing great website copy<\/a> begins by thinking about the customer\u2019s needs. Who are they, what pain are they currently experiencing, and how do they dream it will be resolved?<\/p>\n\n\n\n<p>This framing is effective because it focuses on the customer, not the business. If you want customers to listen to you, you need to talk about them (don\u2019t we always love to hear people talk about us?)<\/p>\n\n\n\n<p>And it\u2019s not just about speaking to their ego\u2014it also lets them know that you understand their internal problem and external problems, which builds trust. That\u2019s why the StoryBrand approach works.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The Power of Stories<\/h3>\n\n\n\n<p>The other reason StoryBrand is such an effective way to look at your marketing copy is right in the name\u2014it tells a good story. Humans are innately drawn to stories over a list of accolades, testimonials and facts.<\/p>\n\n\n\n<p>That\u2019s why we love movies like <em>Gladiator<\/em>. You probably can\u2019t name many other Roman emperors or their successors, but the compelling world that the film creates around its historical characters make Ancient Rome come alive in a wholly memorable way\u2014and so we can talk conversationally about Marcus Aurelius and his son Commodus.<\/p>\n\n\n\n<p>This is the effect you want your website copy to have on your audience. They should feel connected to your story, see themselves in it, and want to learn more about what you can help them do.<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-c842da9 reusable-block-2-column good-question-block\" data-block-id=\"c842da9\"><style>.stk-c842da9{max-width:1500px !important;margin-top:30px !important;margin-bottom:30px !important}.stk-c842da9-column{max-width:941px !important}@media screen and (max-width:767px){.stk-c842da9{--stk-col-order-1:2 !important;--stk-col-order-2:1 !important}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-c842da9-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-8993c44 horizontal-form-container\" data-v=\"4\" data-block-id=\"8993c44\"><style>.stk-8993c44-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;background-color:#c3ddf0 !important;border-top-left-radius:12px !important;border-top-right-radius:12px !important;border-bottom-right-radius:12px !important;border-bottom-left-radius:12px !important;overflow:hidden !important;max-width:701px !important;padding-top:40px !important;padding-right:35px !important;padding-bottom:40px !important;padding-left:35px !important}.stk-8993c44{margin-top:0px !important}.stk-8993c44-container:before{background-color:#c3ddf0 !important}@media screen and (max-width:1023px){.stk-8993c44-container{padding-bottom:60px !important}}@media screen and (max-width:767px){.stk-8993c44-container{padding-bottom:60px !important}}<\/style><style class=\"stk-custom-css\">.stk-8993c44 figure{margin:0 !important}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-8993c44-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-8993c44-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-791f1b3\" id=\"span-style-color-0277-c-0-class-stk-highlight-enjoying-this-article-span\" data-block-id=\"791f1b3\"><style>.stk-791f1b3{margin-bottom:12px !important}.stk-791f1b3 .stk-block-heading__text{font-size:36px !important;color:#ffffff !important}@media screen and (max-width:1023px){.stk-791f1b3 .stk-block-heading__text{font-size:36px !important}}@media screen and (max-width:767px){.stk-791f1b3 .stk-block-heading__text{font-size:24px !important}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-center\"><span style=\"color: #0277c0;\" class=\"stk-highlight\">Enjoying this article?<\/span><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-30f99ae\" data-block-id=\"30f99ae\"><style>.stk-30f99ae{margin-bottom:20px !important}.stk-30f99ae .stk-block-text__text{color:#ffffff !important}<\/style><p class=\"stk-block-text__text has-text-color has-text-align-center\"><span style=\"color: #000000;\" class=\"stk-highlight\">Subscribe to our newsletter, Good Question, to get insights like this sent straight to your inbox every week.<\/span><\/p><\/div>\n\n\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 5834619,\n\t\t\t\t\t\t\t\t\tformId: \"64ede74e-e88f-44c7-996f-78859799755a\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1768312166000-9408790200\",\n\t\t\t\t\t\t\t\t\tregion: \"na2\",\n\t\t\t\t\t\t\t\t\tcssRequired: \".submitted-message { overflow: auto; } .hs-form-88422a7d-0355-4f27-b674-4b9fcc71560c, .hs-form-ac90f61a-a614-4bcd-b57a-18cd0e91ceff { color: #fff }\",\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1768312166000-9408790200\"><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Telling Your Story for Ecommerce Brands<\/strong><\/h2>\n\n\n\n<p>StoryBrand is powerful, but it\u2019s not a magic bullet\u2014it is simply an easy-to-use framework that you can learn from when you\u2019re writing your website copy.<\/p>\n\n\n\n<p>And there are some differences that ecommerce brands need to know specifically. The StoryBrand framework is directed primarily at service-based businesses that provide a single service.<\/p>\n\n\n\n<p>For ecommerce businesses that sell multiple products, you will need to adjust the classic framework to your particular circumstances.<\/p>\n\n\n\n<p>Instead of working to keep your website visitors on your homepage, for example, you will want to write copy that encourages them to go to your product pages. Those product pages should each tell the story of a different problem, and how the product solves it.<\/p>\n\n\n\n<p>You\u2019ll also want to be sure you\u2019re featuring the most exciting products on your home page to encourage users to go there right away. Don\u2019t distract them with a lot of content about your business upfront. Show them the goods!<\/p>\n\n\n\n<p>Ecommerce businesses will also need to focus on the complete customer journey in the website more than a business offering a single service. Since you want your visitors to click on multiple product pages and then check out, all of those pages must load super fast, or you risk losing potential buyers.<\/p>\n\n\n\n<p>No matter how great your copy is, you will also need <a href=\"https:\/\/thegood.com\/insights\/customer-experience-matters\/\" target=\"_blank\" rel=\"noreferrer noopener\">a great customer experience<\/a> to increase conversion rates.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The StoryBrand BrandScript for Ecommerce<\/h3>\n\n\n\n<p>It\u2019s all well and good to tell you about the StoryBrand marketing framework\u2014but what does it really look like? Let\u2019s take a look at a hypothetical company that sells designer shoes online.<\/p>\n\n\n\n<p>First, they would go through the seven StoryBrand steps and answer the questions there. This can be done by talking with people across their organization as well as customers. Consequently, those conversations about customers\u2019 problems become important data. They are how you get the most accurate view of what your company does for, and means to, customers.<\/p>\n\n\n\n<p>Here\u2019s what the results of those conversations look like in the StoryBrand framework:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>The Hero:<\/strong> Their ideal customers are fashion-forward high-income young professionals. They want to stand out to their peers as the trendsetters they are through their footwear. <\/li><li><strong>The Pain Point:<\/strong> Their problem is that in a world with lots of expensive shoes to buy, they have trouble finding the unusual, avant-garde ones. They are busy with their jobs and don\u2019t have time to spend searching in lots of retailers to find the shoes they want\u2014which is not what everyone else has. <\/li><li><strong>The Guide:<\/strong> The designer or shoe retailer is their guide in this search, helping them stay on top of the latest international trends, all in one place with an exceptional customer experience. <\/li><li><strong>The Plan:<\/strong> The retailer has a plan for enticing new customers, as shown by two placements on their homepage: a selection of the latest new products, and a one or two-line overview of their concierge service that helps users find their size or style if it\u2019s out of stock. <\/li><li><strong>The CTA:<\/strong> The call to action is that classic \u201cShop Now\u201d button, floating prominently over a selection of the coolest shoe styles from around the world. <\/li><li><strong>The Vision of Failure:<\/strong> If the shopper doesn\u2019t purchase from this brand, the copy suggests, they\u2019ll be doomed to a life of wearing the same shoes as every other colleague in their office. <\/li><li><strong>The Picture of Success: <\/strong>Finish with images of delighted uber-trendy customers in their one-of-a-kind shoes strolling in their neighborhood on their way to some fabulous activity, and a brief tagline summarizing that feeling in words.      <\/li><\/ol>\n\n\n\n<p>Once you\u2019ve written out the answers to each of these steps, you have your BrandScript. It\u2019s a concise way of describing how your business helps your customers live a better life. You can use it for your website copy or creating other marketing materials. <\/p>\n\n\n\n<p>Of course, this is just a potential framework. You don\u2019t need to follow every step to the letter. It\u2019s an effective way of getting into the mindset of your potential customers when you write your website copy. You can still find ways to <a href=\"https:\/\/thegood.com\/insights\/how-to-tell-your-brand-story\/\" target=\"_blank\" rel=\"noreferrer noopener\">tell your brand story without hurting conversions<\/a>\u2014this is one way to do that.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>StoryBrand Website Examples <\/strong><\/h2>\n\n\n\n<p>Lund Leather\u2019s website is a great StoryBrand ecommerce example. They use a clear CTA and minimalist but effective copywriting. Moreover, you&#8217;ll find great images of their products to draw in visitors and convert them to customers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"536\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/Lund-website-StoryBrand-Image-1.png\" alt=\"A screenshot of the home page for lund website showing some of their products and taglines\" class=\"wp-image-101935\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/Lund-website-StoryBrand-Image-1.png 1000w, https:\/\/thegood.com\/wp-content\/uploads\/Lund-website-StoryBrand-Image-1-300x161.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/Lund-website-StoryBrand-Image-1-768x412.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/Lund-website-StoryBrand-Image-1-600x322.png 600w, https:\/\/thegood.com\/wp-content\/uploads\/Lund-website-StoryBrand-Image-1-140x75.png 140w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>Umble Coffee also uses the StoryBrand guidelines for its website. It focuses the copy entirely on who the customer is and why this coffee is a solution to help them make their lives better.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"536\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/umble-coffee-website-StoryBrand-Image-2.png\" alt=\"a screenshot of umble website page showing how their product relates to the customers with the use of a catchy tagline\" class=\"wp-image-101936\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/umble-coffee-website-StoryBrand-Image-2.png 1000w, https:\/\/thegood.com\/wp-content\/uploads\/umble-coffee-website-StoryBrand-Image-2-300x161.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/umble-coffee-website-StoryBrand-Image-2-768x412.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/umble-coffee-website-StoryBrand-Image-2-600x322.png 600w, https:\/\/thegood.com\/wp-content\/uploads\/umble-coffee-website-StoryBrand-Image-2-140x75.png 140w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Perfect Your Website Copy<\/strong><\/h2>\n\n\n\n<p>The StoryBrand seven-step process helps business owners think through what their business provides for customers and helps them articulate that vision through their website copy.<\/p>\n\n\n\n<p>Your website needs to talk about what matters to your customers in order to stand out from all the other marketing noise. If you can get that clear message right, you\u2019re well on your way to increased conversions. This, in turn, means more successful ecommerce business.<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-4mtbfzd reusable-block-2-column good-question-block\" data-block-id=\"4mtbfzd\"><style>.stk-4mtbfzd{max-width:1500px !important;margin-top:30px !important;margin-bottom:30px !important}.stk-4mtbfzd-column{max-width:941px !important}@media screen and (max-width:767px){.stk-4mtbfzd{--stk-col-order-1:2 !important;--stk-col-order-2:1 !important}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-4mtbfzd-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-sqhby6j horizontal-form-container\" data-v=\"4\" data-block-id=\"sqhby6j\"><style>.stk-sqhby6j-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;background-color:#c3ddf0 !important;border-top-left-radius:12px !important;border-top-right-radius:12px !important;border-bottom-right-radius:12px !important;border-bottom-left-radius:12px !important;overflow:hidden !important;max-width:701px !important;padding-top:40px !important;padding-right:35px !important;padding-bottom:40px !important;padding-left:35px !important}.stk-sqhby6j{margin-top:0px !important}.stk-sqhby6j-container:before{background-color:#c3ddf0 !important}@media screen and (max-width:1023px){.stk-sqhby6j-container{padding-bottom:60px !important}}@media screen and (max-width:767px){.stk-sqhby6j-container{padding-bottom:60px !important}}<\/style><style class=\"stk-custom-css\">.stk-sqhby6j figure{margin:0 !important}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-sqhby6j-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-sqhby6j-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-324ouca\" id=\"span-style-color-0277-c-0-class-stk-highlight-enjoying-this-article-span\" data-block-id=\"324ouca\"><style>.stk-324ouca{margin-bottom:12px !important}.stk-324ouca .stk-block-heading__text{font-size:36px !important;color:#ffffff !important}@media screen and (max-width:1023px){.stk-324ouca .stk-block-heading__text{font-size:36px !important}}@media screen and (max-width:767px){.stk-324ouca .stk-block-heading__text{font-size:24px !important}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-center\"><span style=\"color: #0277c0;\" class=\"stk-highlight\">Enjoying this article?<\/span><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-u3eh8oq\" data-block-id=\"u3eh8oq\"><style>.stk-u3eh8oq{margin-bottom:20px !important}.stk-u3eh8oq .stk-block-text__text{color:#ffffff !important}<\/style><p class=\"stk-block-text__text has-text-color has-text-align-center\"><span style=\"color: #000000;\" class=\"stk-highlight\">Subscribe to our newsletter, Good Question, to get insights like this sent straight to your inbox every week.<\/span><\/p><\/div>\n\n\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 5834619,\n\t\t\t\t\t\t\t\t\tformId: \"64ede74e-e88f-44c7-996f-78859799755a\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1768312166000-5544273224\",\n\t\t\t\t\t\t\t\t\tregion: \"na2\",\n\t\t\t\t\t\t\t\t\tcssRequired: \".submitted-message { overflow: auto; 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They want to tell you how their company, or product, or leaders, are the best in the business. But the big secret of writing effective website copy is that people really don\u2019t care. Yes, even your current and prospective customers. Sounds a bit harsh, but it\u2019s true. 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