{"id":103591,"date":"2023-03-17T13:11:21","date_gmt":"2023-03-17T20:11:21","guid":{"rendered":"https:\/\/thegood.com\/?post_type=insights&#038;p=103591"},"modified":"2024-06-26T15:05:03","modified_gmt":"2024-06-26T22:05:03","slug":"studio-m-case-study","status":"publish","type":"insights","link":"https:\/\/thegood.com\/insights\/studio-m-case-study\/","title":{"rendered":"<strong>Encouraging A \u201cTest And Learn\u201d Culture To Keep Innovation Fresh After 30 Years In Business<\/strong>"},"content":{"rendered":"\n<p id=\"h.z02b8fv2cuzd\">It\u2019s 10:30 am on a Wednesday (but it could be any day of the week) when a bell chimes in the office. The Studio M team kicks back from their workstations and takes a moment to consider how they might make the task they\u2019re working on easier or more efficient.<\/p>\n\n\n\n<p>At 10:45 am, the team returns to work, their creative juices replenished and in full flow.<\/p>\n\n\n\n<p>Innovation runs through Studio M\u2019s veins. The 80s brainchild of Curt and Sue Todd has evolved from its humble beginnings to become one of the most prolific family-run home and garden DTC and wholesale businesses. Today, it\u2019s famed for inventing MailWraps\u00ae, the first decorative magnetic mailbox cover, and its most recent patented product, Art Poles. But it&#8217;s the constant commitment to a culture of innovation and experimentation that has given the brand its competitive edge.<\/p>\n\n\n\n<p>Maura Godat joined the company 10 years ago as an intern\u2014a favor from her brother-in-law during her college days. Over the past decade, she has risen to become the Creative Team Director, overseeing resource management and timeline planning for the expanding product and marketing teams.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/Untitled-17.png\" alt=\"Photo of Stuio M homepage\"\/><\/figure>\n\n\n\n<p>There has been a <em>lot <\/em>of change at the company since Maura started\u2014something that she handles strategically and thoughtfully with her team. \u201cIf we\u2019re talking about a general sense of change in an organization, it\u2019s really just about making sure people feel like they\u2019re part of the change,\u201d she says.<\/p>\n\n\n\n<p>Involving the entire team in decisions, reassuring people that their opinions are valued, and encouraging them to feel part of the change has been a huge driver behind the success of Studio M\u2019s experimentation program. \u201cEverything is more successful when everyone in the organization, whatever the project they\u2019re working on, feels like a part of the solution,\u201d says Maura.<\/p>\n\n\n\n<p>The brand is always coming up with new product ideas and iterating on and improving products that are already out there. \u201cWe add a little twist to make them better,\u201d says Maura. Studio M has always had an experimental streak, and the brand is not afraid to explore and play. As the company has embraced a continuous improvement mindset, Maura has helped her team&nbsp;implement lean principles. \u201cWe\u2019re always pushing continuous iteration and improvement across all teams, whether it\u2019s production, warehouse, admin, or creative. Everybody\u2019s challenged,\u201d she explains.<\/p>\n\n\n\n<p>It\u2019s this willingness to think outside the box and innovate while still trusting the data that has made The Good\u2019s partnership with Studio M so successful.<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-e7a43e4 stk-block-background reusable-block-2-column\" data-block-id=\"e7a43e4\"><style>.stk-e7a43e4{background-color:#000000 !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;margin-top:30px !important;margin-bottom:30px !important}.stk-e7a43e4:before{background-color:#000000 !important}.stk-e7a43e4-column{--stk-column-gap:0px !important}@media screen and (max-width:767px){.stk-e7a43e4{--stk-col-order-1:2 !important;--stk-col-order-2:1 !important}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-e7a43e4-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-6a5df47 cta-button\" data-v=\"4\" data-block-id=\"6a5df47\"><style>.stk-6a5df47-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;background-color:#000000 !important;padding-top:50px !important;padding-right:35px !important;padding-bottom:60px !important;padding-left:35px !important}.stk-6a5df47-container:before{background-color:#000000 !important}@media screen and (min-width:768px){.stk-6a5df47{flex:1 1 calc(66.666% - var(--stk-column-gap,0px) * 1 \/ 2 ) !important}}@media screen and (max-width:767px){.stk-6a5df47-container{padding-top:0px !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-6a5df47-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-6a5df47-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-6b128e1\" id=\"the-webs-span-style-color-0277-c-0-class-stk-highlight-best-resources-span-for-converting-more-visitors-into-buyers\" data-block-id=\"6b128e1\"><style>.stk-6b128e1{margin-bottom:20px !important}.stk-6b128e1 .stk-block-heading__text{font-size:36px !important;color:#ffffff !important;line-height:1.2em !important}@media screen and (max-width:1023px){.stk-6b128e1 .stk-block-heading__text{font-size:36px !important}}@media screen and (max-width:767px){.stk-6b128e1 .stk-block-heading__text{font-size:24px !important}}<\/style><h3 class=\"stk-block-heading__text has-text-color\">The web\u2019s <span style=\"color: #0277c0;\" class=\"stk-highlight\">best resources<\/span> for converting more visitors into buyers.<\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-dcf5c53\" data-block-id=\"dcf5c53\"><style>.stk-dcf5c53{margin-bottom:30px !important}.stk-dcf5c53 .stk-block-text__text{font-size:20px !important;color:#ffffff !important}@media screen and (max-width:1023px){.stk-dcf5c53 .stk-block-text__text{font-size:20px !important}}@media screen and (max-width:767px){.stk-dcf5c53 .stk-block-text__text{font-size:16px !important}}<\/style><p class=\"stk-block-text__text has-text-color\">A decade of conversion insights in one collection.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-e482718\" data-block-id=\"e482718\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-d47865e\" data-block-id=\"d47865e\"><style>.stk-d47865e .stk-button{padding-top:14px !important;padding-right:25px !important;padding-bottom:13px !important;padding-left:25px !important;background:#0277c0 !important}.stk-d47865e .stk-button:hover:after{background:#004e7e !important;opacity:1 !important}.stk-d47865e .stk-button .stk--inner-svg svg:last-child{height:14px !important;width:14px !important;margin-inline-start:0px !important}.stk-d47865e .stk-button__inner-text{font-size:14px !important;font-weight:bold !important;text-transform:uppercase !important;letter-spacing:1px !important}@media screen and (max-width:1023px){.stk-d47865e .stk-button__inner-text{font-size:14px !important}}@media screen and (max-width:767px){.stk-d47865e{padding-bottom:0px !important;margin-bottom:0px !important}}<\/style><style class=\"stk-custom-css\">.stk-d47865e.stk-block-button{letter-spacing:1px !important}<\/style><a class=\"stk-link stk-button\" href=\"https:\/\/thegood.com\/opting-in-to-optimization\/\"><span class=\"stk-button__inner-text\">START READING NOW<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3320907 stk-block-background\" data-v=\"4\" data-block-id=\"3320907\"><style>.stk-3320907-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important}.stk-3320907{align-self:stretch !important;background-color:#000000 !important;align-items:center !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;display:flex !important}.stk-3320907:before{background-color:#000000 !important}@media screen and (min-width:768px){.stk-3320907{flex:1 1 calc(33.33400000000002% - var(--stk-column-gap,0px) * 1 \/ 2 ) !important}}@media screen and (max-width:767px){.stk-3320907{padding-top:10px !important;padding-right:10px !important;padding-bottom:10px !important;padding-left:10px !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-3320907-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-3320907-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-e433c6f\" data-block-id=\"e433c6f\"><style>.stk-e433c6f{padding-right:10px !important}@media screen and (max-width:1023px){.stk-e433c6f{padding-right:0px !important}}@media screen and (max-width:767px){.stk-e433c6f{padding-right:0px !important}}<\/style><figure class=\"stk-img-wrapper stk-image--shape-stretch\"><img decoding=\"async\" class=\"stk-img wp-image-102744\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/The-Good-Resources.png\" width=\"600\" height=\"715\" alt=\"Opting In To Optimization\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/The-Good-Resources.png 600w, https:\/\/thegood.com\/wp-content\/uploads\/The-Good-Resources-252x300.png 252w, https:\/\/thegood.com\/wp-content\/uploads\/The-Good-Resources-63x75.png 63w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.4746twxiwe05\"><strong>Building testing and innovation into the heart of the decision-making process<\/strong><\/h2>\n\n\n\n<p>Studio M wanted to put itself in a position where it had little to no competition, and focusing on a unique product mix was a big part of that journey. \u201cThings you just don\u2019t see from other vendors\u2013those were the things that stuck around,\u201d says Maura when describing how the brand chose to explore different product lines.<\/p>\n\n\n\n<p>But, as is the case with many small, family-owned businesses, it\u2019s hard to test everything. This was a struggle for Maura, who\u2019s a keen advocate for <a href=\"https:\/\/thegood.com\/insights\/a-b-testing-frameworks\/\" target=\"_blank\" rel=\"noreferrer noopener\">A\/B testing<\/a> anything and everything. \u201cIt\u2019s super helpful when you\u2019re trying to make an informed decision, but for us, it\u2019s not always feasible because it\u2019s a lot of extra effort to implement two versions of something or to even track it at all,\u201d she admits.<\/p>\n\n\n\n<p>It wasn\u2019t just products that were the subject of Studio M\u2019s testing and innovation, though. As part of its growth plan, Maura&nbsp;and her team implemented many different marketing tactics, including the most effective strategy\u2014PPC campaigns. Pay Per Click ads were huge for the business, but when the traffic started pouring in, Maura quickly realized she had to turn her attention to conversion.<\/p>\n\n\n\n<p>\u201cAt that point, we realized it was&nbsp;time to focus on the customer journey once they get to the site,\u201d says Maura. \u201cWe wanted to know what shoppers were seeing and what was making them go away.\u201d<\/p>\n\n\n\n<p>Partnering with an expert optimization team was all part of the learning process, and Maura was keen to work alongside someone who could take the reins.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Partnering with The Good was huge because, as a small company with small teams, we just don\u2019t have the resources to always do the due diligence and dig through the data to decide what the outcome of each test was.&#8221; <\/p>\n<\/blockquote>\n\n\n\n<p><strong>Maura Godat<\/strong>, <em>Creative Team Director<\/em>, <em>Studio M<\/em><\/p>\n\n\n\n<p>The biggest value-add for Maura was she could leave experimentation in our capable hands and give back her own time and energy to her team.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h.9btu9q7j8zi2\"><strong>Moving beyond assumptions with a data-driven partner<\/strong><\/h3>\n\n\n\n<p>When you\u2019ve been working at a business for 10 years like Maura has, it\u2019s easy to assume you know what customers want and what\u2019s important to them. Maura didn\u2019t want to fall into this trap, so it was important for her to partner with an expert that could go beyond assumptions and use tangible, data-led evidence.<\/p>\n\n\n\n<p>Our partnership with Studio M was an excellent match. We\u2019re both insight-led companies that aren\u2019t afraid to dig around to find what works.&nbsp;\u201cReading about The Good\u2019s processes, case studies, and site teardowns\u2014it was just very evident that your approach is data-driven,\u201d Maura said about choosing to work with us.<\/p>\n\n\n\n<p>It was important for Maura to get tangible outcomes\u2014something that she and her teams had struggled with due to a lack of resources and time. And, with a background of relentless testing and experimentation, it was very clear that Studio M didn\u2019t just want a surface-level site refresh. They wanted evidence of the impact of every new iteration\u2013and there was a lot to test. A jam-packed product catalog, multiple product variations, and over a decade\u2019s worth of content all lent themselves perfectly to multiple tests.<\/p>\n\n\n\n<p>But to begin with, we focused on improving three core areas:<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"1\">\n<li>The product page experience<\/li>\n\n\n\n<li>Category pages<\/li>\n\n\n\n<li>Navigation<\/li>\n<\/ol>\n\n\n\n<p>One of the biggest challenges we faced was the sheer breadth and depth of Studio M\u2019s product catalog. As a result, we did a lot of testing with the goal of exposing shoppers to a wider range of products. For starters, we adjusted the content shown in the top-level navigation bar and provided links back to related categories on product-level pages. We also had a winning mega menu design, pictured below.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/pasted-image-0-4.png\" alt=\"Studio M navigation showing different collections and products available on their site \"\/><\/figure>\n\n\n\n<p>We also wanted to shine a spotlight on one of Studio M\u2019s unique differentiators\u2014its library of talented artists. To do this, we featured artists across the site and linked back to their collections, creating deeper shopper connections and exposing customers to new products in the process.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.esm8oswmvc1y\"><strong>Winning back time and scaling innovation: how our integrated partnership created a seamless research and testing hub for a busy team <\/strong><\/h2>\n\n\n\n<p>The Good\u2019s custom <a href=\"https:\/\/thegood.com\/dxo\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digital Experience Optimization Program\u2122<\/a>&nbsp;suited Maura and Studio M\u2019s needs perfectly. We agreed on a done-for-you process, meaning Maura could take back her time for other parts of the business while we conducted the experimentation and research behind the scenes.<\/p>\n\n\n\n<p>We were keen to work closely with Studio M to identify where they could benefit from optimization, particularly across such a huge product catalog. But we also wanted to make sure that every product had its moment in the limelight and that the brand\u2019s unique differentiators were brought to the forefront.<\/p>\n\n\n\n<p>The integration with Studio M was seamless\u2014made possible, no doubt, by the businesses\u2019 commitment to testing and experimentation.<\/p>\n\n\n\n<p>Trust played a big part in our successful partnership, and it was a huge help having the entire team on board\u2014something that Maura has been fostering over her time at Studio M.<\/p>\n\n\n\n<p>The best part was our ability to help Maura and the team shake up decades-old assumptions and continue to push for innovation. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cSometimes, our team thought something would be super impactful for shoppers, but it wasn\u2019t. <strong>So it just goes to show that it\u2019s always worth testing<\/strong>. <strong>It\u2019s always worth experimenting.<\/strong>\u201d<\/p>\n<\/blockquote>\n\n\n\n<p><strong>Maura Godat<\/strong>, <em>Creative Team Director<\/em>, <em>Studio M<\/em><\/p>\n\n\n\n<p>So, while we took care of the data, testing, and tangible outcomes, Maura and her team leveraged their experience in the home and garden industry and their well-honed intuition. \u201cI think if you make every decision based on data it\u2019s going to slow you down big time,\u201d says Maura. \u201cSo you have to go with your experience and your gut sometimes, but it\u2019s nice to have that balance of a team that&#8217;s looking at the data and digging in to show a clear winner.\u201d<\/p>\n\n\n\n<p>We were, in all intent and purpose, an extension of Maura\u2019s existing team. We were given free rein to run with the information we had\u2014and while it was a collaborative effort, we were there to make Maura\u2019s job easier, not harder. \u201cWhen you feel like you have a partner who\u2019s just got it, it saves so much of your time and energy,\u201d says Maura. \u201cIt really feels like a help instead of a handhold. It\u2019s just super refreshing.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.h6w202mdv92b\"><strong>The innovation bell chimes again: pairing years of industry experience with creative new ways of thinking<\/strong><\/h2>\n\n\n\n<p>It\u2019s 10:30 am and the bell chimes. It\u2019s that time of the day again\u2014time to test, innovate, and experiment, and we\u2019re right here beside the Studio M team.<\/p>\n\n\n\n<p>\u201cYou have a super dynamic, dedicated team that really feels like an extension of our team that helps drive growth by making our site the best it can be for users,\u201d says Maura. \u201cPutting yourselves in the shoes of the user and doing a deep dive into what that experience is was incredibly valuable for us. We can\u2019t wait to get back into it\u2014it was just a really fun time.\u201d<\/p>\n\n\n\n<p>As a small brand that often didn\u2019t have the traffic to reach a conclusive test result, Studio M leaned into the partnership with The Good to provide recommendations. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cSometimes traffic wasn\u2019t as high as we anticipated it being, or a clear winner wasn\u2019t presenting itself. The Good was able to look at different data points in different ways and see that, while it might not be meeting a specific goal, it still accomplishes something else.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p><strong>Maura Godat<\/strong>, <em>Creative Team Director<\/em>, <em>Studio M<\/em><\/p>\n\n\n\n<p>We were able to take the years of experience and industry knowledge that Studio M has and pair that with thoughtful and creative ways to look at the test results and data.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.rdlwuf7fjhxk\"><strong>\u201cBuild and they will come\u201d: Implementing a test and learn culture in your own organization<\/strong><\/h2>\n\n\n\n<p>Encouraging a test-and-learn culture has allowed Studio M to continue to innovate after decades in business. Business and consumer preferences are in a constant state of motion, and the only way to stay on top and gain a competitive edge is to learn and learn some more.<\/p>\n\n\n\n<p>If you want to become an innovative powerhouse like Studio M, follow in their footsteps\u2014build your innovative product and drive traffic to your site. Once you have the traffic coming in, turn your attention to conversions to create an enjoyable customer experience.<\/p>\n\n\n\n<p>We are here to help.<\/p>\n\n\n\n<div class=\"wp-block-ugb-container ugb-container c-lead-form ugb-71206e9 ugb-container--v2 ugb-container--design-basic ugb-main-block\"><style>.ugb-71206e9-wrapper.ugb-container__wrapper{border-radius:12px !important;background-color:#000000 !important}.ugb-71206e9-wrapper.ugb-container__wrapper:before{background-color:#000000 !important}.ugb-71206e9 h1,.ugb-71206e9 h2,.ugb-71206e9 h3,.ugb-71206e9 h4,.ugb-71206e9 h5,.ugb-71206e9 h6{color:#ffffff}.ugb-71206e9 p,.ugb-71206e9 li,.ugb-71206e9 label,.ugb-71206e9 table{color:#ffffff}.ugb-71206e9 a:hover,.ugb-71206e9 a:hover:visited{color:#ffffff}.ugb-71206e9-content-wrapper > h1,.ugb-71206e9-content-wrapper > h2,.ugb-71206e9-content-wrapper > h3,.ugb-71206e9-content-wrapper > h4,.ugb-71206e9-content-wrapper > h5,.ugb-71206e9-content-wrapper > h6{color:#ffffff}.ugb-71206e9-content-wrapper > p,.ugb-71206e9-content-wrapper > ol li,.ugb-71206e9-content-wrapper > ul li{color:#ffffff}@media screen and (min-width:768px){.ugb-71206e9-content-wrapper.ugb-container__content-wrapper{width:100% !important}}.ugb-71206e9 a,.ugb-71206e9 a:visited,.ugb-71206e9 a:focus{color:#ffffff}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-71206e9-wrapper ugb--shadow-3\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-71206e9-content-wrapper\">\n<div class=\"wp-block-columns has-2-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-787a941\" id=\"now-its-your-turn\" data-block-id=\"787a941\"><h2 class=\"stk-block-heading__text\">Now It\u2019s Your Turn<\/h2><\/div>\n\n\n\n<p class=\"has-regular-font-size\"><strong>We harness user insights and unlock digital improvements beyond your conversion rate. <\/strong><\/p>\n\n\n\n<p class=\"has-regular-font-size\"><strong>Let\u2019s talk about putting digital experience optimization to work for you.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 5834619,\n\t\t\t\t\t\t\t\t\tformId: \"09aaf882-d4e0-480e-bd24-a19d63e9b3e2\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1768300799000-4821008352\",\n\t\t\t\t\t\t\t\t\tregion: \"na2\",\n\t\t\t\t\t\t\t\t\tcssRequired: \".submitted-message { overflow: auto; } .hs-form-88422a7d-0355-4f27-b674-4b9fcc71560c, .hs-form-ac90f61a-a614-4bcd-b57a-18cd0e91ceff { color: #fff }\",\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1768300799000-4821008352\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<div class=\"tkugp-items-wrap\"><div class=\"tkugp-bottomcontent\"><\/div><\/div>","protected":false},"author":62,"featured_media":103964,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","wpcf-summary":["How Studio M encouraged a culture of testing and experimentation by partnering with The Good to improve their customer journey."]},"insight-category":[10072],"insight-tag":[10114,10082,7006,10195,10080],"class_list":["post-103591","insights","type-insights","status-publish","format-standard","has-post-thumbnail","hentry","insight-category-optimization-strategy","insight-tag-case-study","insight-tag-customer-experience","insight-tag-ecommerce","insight-tag-experimentation","insight-tag-website-optimization"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png",1200,697,false],"thumbnail":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M-150x150.png",150,150,true],"medium":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M-300x174.png",300,174,true],"medium_large":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M-768x446.png",768,446,true],"large":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M-1024x595.png",1024,595,true],"1536x1536":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png",1200,697,false],"2048x2048":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png",1200,697,false],"teaser":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M-380x215.png",380,215,true],"teaser-large":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M-760x430.png",760,430,true],"insights-featured":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M-600x349.png",600,349,true],"case-study-logo-small":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M-129x75.png",129,75,true],"gform-image-choice-sm":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png",300,174,false],"gform-image-choice-md":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png",400,232,false],"gform-image-choice-lg":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png",600,349,false],"profile_24":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M-24x24.png",24,24,true],"profile_48":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M-48x48.png",48,48,true],"profile_96":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M-96x96.png",96,96,true],"profile_150":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M-150x150.png",150,150,true],"profile_300":["https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M-300x300.png",300,300,true]},"post_excerpt_stackable_v2":"<p>It\u2019s 10:30 am on a Wednesday (but it could be any day of the week) when a bell chimes in the office. The Studio M team kicks back from their workstations and takes a moment to consider how they might make the task they\u2019re working on easier or more efficient. At 10:45 am, the team returns to work, their creative juices replenished and in full flow. Innovation runs through Studio M\u2019s veins. The 80s brainchild of Curt and Sue Todd has evolved from its humble beginnings to become one of the most prolific family-run home and garden DTC and wholesale&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Caroline Appert","url":"https:\/\/thegood.com\/author\/carolineappert\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Encouraging a \u201ctest and learn\u201d culture to keep innovation fresh<\/title>\n<meta name=\"description\" content=\"How Studio M encouraged a culture of testing and experimentation by partnering with The Good to improve their customer journey.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thegood.com\/insights\/studio-m-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Encouraging a \u201ctest and learn\u201d culture to keep innovation fresh\" \/>\n<meta property=\"og:description\" content=\"Studio M embraces testing and experimentation to improve customer journey.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/thegood.com\/insights\/studio-m-case-study\/\" \/>\n<meta property=\"og:site_name\" content=\"The Good\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/thegoodgroup\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-26T22:05:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"697\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Encouraging a \u201ctest and learn\u201d culture to keep innovation fresh\" \/>\n<meta name=\"twitter:description\" content=\"Studio M embraces testing and experimentation to improve customer journey.\" \/>\n<meta name=\"twitter:site\" content=\"@thegood\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/thegood.com\/insights\/studio-m-case-study\/\",\"url\":\"https:\/\/thegood.com\/insights\/studio-m-case-study\/\",\"name\":\"Encouraging a \u201ctest and learn\u201d culture to keep innovation fresh\",\"isPartOf\":{\"@id\":\"https:\/\/thegood.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/thegood.com\/insights\/studio-m-case-study\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/thegood.com\/insights\/studio-m-case-study\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png\",\"datePublished\":\"2023-03-17T20:11:21+00:00\",\"dateModified\":\"2024-06-26T22:05:03+00:00\",\"description\":\"How Studio M encouraged a culture of testing and experimentation by partnering with The Good to improve their customer journey.\",\"breadcrumb\":{\"@id\":\"https:\/\/thegood.com\/insights\/studio-m-case-study\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/thegood.com\/insights\/studio-m-case-study\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/thegood.com\/insights\/studio-m-case-study\/#primaryimage\",\"url\":\"https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png\",\"contentUrl\":\"https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png\",\"width\":1200,\"height\":697,\"caption\":\"Photo of Studio M website and logo\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/thegood.com\/insights\/studio-m-case-study\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/thegood.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Insights\",\"item\":\"https:\/\/thegood.com\/insights\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Encouraging A \u201cTest And Learn\u201d Culture To Keep Innovation Fresh After 30 Years In Business\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/thegood.com\/#website\",\"url\":\"https:\/\/thegood.com\/\",\"name\":\"The Good\",\"description\":\"Optimizing Digital Experiences\",\"publisher\":{\"@id\":\"https:\/\/thegood.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/thegood.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Organization\",\"Corporation\",\"ProfessionalService\"],\"@id\":\"https:\/\/thegood.com\/#organization\",\"name\":\"The Good\",\"url\":\"https:\/\/thegood.com\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/thegood.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/thegood.com\/wp-content\/uploads\/The_Good_Logo.png\",\"contentUrl\":\"https:\/\/thegood.com\/wp-content\/uploads\/The_Good_Logo.png\",\"width\":531,\"height\":130,\"caption\":\"The Good\"},\"image\":{\"@id\":\"https:\/\/thegood.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/thegood\",\"https:\/\/twitter.com\/thegoodcompany\"],\"description\":\"Digital Experience Optimization consultancy specializing in conversion rate optimization, UX research, and A\/B testing\",\"foundingDate\":\"2009\",\"knowsAbout\":[\"Conversion Rate Optimization\",\"A\/B Testing and Multivariate Testing\",\"User Experience Research and Design\",\"Digital Experience Optimization\",\"E-commerce Optimization\",\"SaaS Conversion Optimization\",\"Landing Page Optimization\",\"Checkout Flow Optimization\",\"Mobile Conversion Optimization\",\"Customer Journey Mapping\",\"Behavioral Analytics\",\"Heat Map Analysis\",\"User Session Recording Analysis\",\"Conversion Funnel Optimization\",\"Website Performance Optimization\",\"Growth Hacking Strategies\",\"Revenue Optimization\",\"Customer Acquisition Optimization\",\"Retention Rate Optimization\",\"Form Optimization\",\"Call-to-Action Optimization\",\"Product Page Optimization\",\"Personalization Strategies\"],\"hasOfferCatalog\":{\"@type\":\"OfferCatalog\",\"name\":\"Digital Experience Optimization Services\",\"description\":\"Comprehensive conversion rate optimization and user experience services\",\"itemListElement\":[{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"Digital Experience Optimization Program\",\"description\":\"Comprehensive analysis of your website to identify conversion barriers and optimization opportunities using advanced analytics, user behavior analysis, and industry best practices\",\"serviceType\":\"Conversion Rate Optimization\",\"category\":\"Digital Marketing Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"Conversion Rate Optimization Audit\",\"description\":\"Comprehensive analysis of your website to identify conversion barriers and optimization opportunities using advanced analytics, user behavior analysis, and industry best practices\",\"serviceType\":\"Conversion Rate Optimization\",\"category\":\"Digital Marketing Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"A\/B Testing Program\",\"description\":\"Systematic testing program to validate improvements and maximize conversion rates through statistical analysis and controlled experiments\",\"serviceType\":\"A\/B Testing\",\"category\":\"Digital Marketing Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"User Experience Research\",\"description\":\"In-depth user research including surveys, interviews, behavioral analysis, and usability testing to understand customer needs and pain points\",\"serviceType\":\"User Experience Research\",\"category\":\"User Experience Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"E-commerce Optimization\",\"description\":\"Specialized optimization for online stores including product pages, checkout flows, shopping cart optimization, and revenue enhancement strategies\",\"serviceType\":\"E-commerce Optimization\",\"category\":\"E-commerce Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"Landing Page Optimization\",\"description\":\"Optimization of landing pages for paid advertising campaigns and organic traffic to maximize lead generation and conversion rates\",\"serviceType\":\"Landing Page Optimization\",\"category\":\"Digital Marketing Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"Mobile Conversion Optimization\",\"description\":\"Mobile-specific optimization to improve conversion rates on smartphones and tablets, including responsive design and mobile UX improvements\",\"serviceType\":\"Mobile Optimization\",\"category\":\"Mobile Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"SaaS Conversion Optimization\",\"description\":\"Specialized optimization for software-as-a-service companies focusing on trial-to-paid conversions, onboarding optimization, and customer retention\",\"serviceType\":\"SaaS Optimization\",\"category\":\"Software Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"Digital Experience Optimization Program\",\"description\":\"Comprehensive ongoing optimization program combining CRO, UX research, A\/B testing, and performance monitoring for sustained growth\",\"serviceType\":\"Digital Experience Optimization\",\"category\":\"Digital Marketing Services\"}}]},\"serviceArea\":{\"@type\":\"GeoShape\",\"name\":\"Worldwide\"},\"seeks\":[\"Increased conversion rates\",\"Higher revenue per visitor\",\"Improved user experience\",\"Better return on advertising spend\",\"Data-driven optimization strategies\",\"Reduced customer acquisition costs\",\"Improved customer lifetime value\",\"Enhanced website performance\",\"Mobile optimization\",\"Checkout optimization\",\"Landing page improvements\",\"A\/B testing expertise\",\"User research insights\",\"Conversion funnel optimization\",\"Revenue growth strategies\"],\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Portland\",\"addressRegion\":\"Oregon\",\"addressCountry\":\"United States\",\"postalCode\":\"97201\"},\"keywords\":[\"conversion rate optimization expert\",\"CRO consultant\",\"A\/B testing specialist\",\"e-commerce optimization agency\",\"user experience research\",\"website conversion improvement\",\"digital experience optimization\",\"landing page optimization expert\",\"mobile conversion specialist\",\"SaaS conversion optimization\",\"checkout optimization expert\",\"revenue optimization consultant\",\"growth hacking agency\",\"conversion rate audit\",\"website performance optimization\",\"customer journey optimization\",\"behavioral analytics expert\",\"conversion funnel optimization\",\"personalization strategy consultant\",\"retention rate optimization expert\"],\"contactPoint\":{\"@type\":\"ContactPoint\",\"telephone\":\"503-488-5935\",\"contactType\":\"customer service\",\"availableLanguage\":\"English\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Encouraging a \u201ctest and learn\u201d culture to keep innovation fresh","description":"How Studio M encouraged a culture of testing and experimentation by partnering with The Good to improve their customer journey.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/thegood.com\/insights\/studio-m-case-study\/","og_locale":"en_US","og_type":"article","og_title":"Encouraging a \u201ctest and learn\u201d culture to keep innovation fresh","og_description":"Studio M embraces testing and experimentation to improve customer journey.","og_url":"https:\/\/thegood.com\/insights\/studio-m-case-study\/","og_site_name":"The Good","article_publisher":"https:\/\/www.facebook.com\/thegoodgroup","article_modified_time":"2024-06-26T22:05:03+00:00","og_image":[{"width":1200,"height":697,"url":"https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_title":"Encouraging a \u201ctest and learn\u201d culture to keep innovation fresh","twitter_description":"Studio M embraces testing and experimentation to improve customer journey.","twitter_site":"@thegood","twitter_misc":{"Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/thegood.com\/insights\/studio-m-case-study\/","url":"https:\/\/thegood.com\/insights\/studio-m-case-study\/","name":"Encouraging a \u201ctest and learn\u201d culture to keep innovation fresh","isPartOf":{"@id":"https:\/\/thegood.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/thegood.com\/insights\/studio-m-case-study\/#primaryimage"},"image":{"@id":"https:\/\/thegood.com\/insights\/studio-m-case-study\/#primaryimage"},"thumbnailUrl":"https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png","datePublished":"2023-03-17T20:11:21+00:00","dateModified":"2024-06-26T22:05:03+00:00","description":"How Studio M encouraged a culture of testing and experimentation by partnering with The Good to improve their customer journey.","breadcrumb":{"@id":"https:\/\/thegood.com\/insights\/studio-m-case-study\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/thegood.com\/insights\/studio-m-case-study\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/thegood.com\/insights\/studio-m-case-study\/#primaryimage","url":"https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png","contentUrl":"https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png","width":1200,"height":697,"caption":"Photo of Studio M website and logo"},{"@type":"BreadcrumbList","@id":"https:\/\/thegood.com\/insights\/studio-m-case-study\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/thegood.com\/"},{"@type":"ListItem","position":2,"name":"Insights","item":"https:\/\/thegood.com\/insights\/"},{"@type":"ListItem","position":3,"name":"Encouraging A \u201cTest And Learn\u201d Culture To Keep Innovation Fresh After 30 Years In Business"}]},{"@type":"WebSite","@id":"https:\/\/thegood.com\/#website","url":"https:\/\/thegood.com\/","name":"The Good","description":"Optimizing Digital Experiences","publisher":{"@id":"https:\/\/thegood.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/thegood.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Organization","Corporation","ProfessionalService"],"@id":"https:\/\/thegood.com\/#organization","name":"The Good","url":"https:\/\/thegood.com","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/thegood.com\/#\/schema\/logo\/image\/","url":"https:\/\/thegood.com\/wp-content\/uploads\/The_Good_Logo.png","contentUrl":"https:\/\/thegood.com\/wp-content\/uploads\/The_Good_Logo.png","width":531,"height":130,"caption":"The Good"},"image":{"@id":"https:\/\/thegood.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/thegood","https:\/\/twitter.com\/thegoodcompany"],"description":"Digital Experience Optimization consultancy specializing in conversion rate optimization, UX research, and A\/B testing","foundingDate":"2009","knowsAbout":["Conversion Rate Optimization","A\/B Testing and Multivariate Testing","User Experience Research and Design","Digital Experience Optimization","E-commerce Optimization","SaaS Conversion Optimization","Landing Page Optimization","Checkout Flow Optimization","Mobile Conversion Optimization","Customer Journey Mapping","Behavioral Analytics","Heat Map Analysis","User Session Recording Analysis","Conversion Funnel Optimization","Website Performance Optimization","Growth Hacking Strategies","Revenue Optimization","Customer Acquisition Optimization","Retention Rate Optimization","Form Optimization","Call-to-Action Optimization","Product Page Optimization","Personalization Strategies"],"hasOfferCatalog":{"@type":"OfferCatalog","name":"Digital Experience Optimization Services","description":"Comprehensive conversion rate optimization and user experience services","itemListElement":[{"@type":"Offer","itemOffered":{"@type":"Service","name":"Digital Experience Optimization Program","description":"Comprehensive analysis of your website to identify conversion barriers and optimization opportunities using advanced analytics, user behavior analysis, and industry best practices","serviceType":"Conversion Rate Optimization","category":"Digital Marketing Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"Conversion Rate Optimization Audit","description":"Comprehensive analysis of your website to identify conversion barriers and optimization opportunities using advanced analytics, user behavior analysis, and industry best practices","serviceType":"Conversion Rate Optimization","category":"Digital Marketing Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"A\/B Testing Program","description":"Systematic testing program to validate improvements and maximize conversion rates through statistical analysis and controlled experiments","serviceType":"A\/B Testing","category":"Digital Marketing Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"User Experience Research","description":"In-depth user research including surveys, interviews, behavioral analysis, and usability testing to understand customer needs and pain points","serviceType":"User Experience Research","category":"User Experience Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"E-commerce Optimization","description":"Specialized optimization for online stores including product pages, checkout flows, shopping cart optimization, and revenue enhancement strategies","serviceType":"E-commerce Optimization","category":"E-commerce Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"Landing Page Optimization","description":"Optimization of landing pages for paid advertising campaigns and organic traffic to maximize lead generation and conversion rates","serviceType":"Landing Page Optimization","category":"Digital Marketing Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"Mobile Conversion Optimization","description":"Mobile-specific optimization to improve conversion rates on smartphones and tablets, including responsive design and mobile UX improvements","serviceType":"Mobile Optimization","category":"Mobile Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"SaaS Conversion Optimization","description":"Specialized optimization for software-as-a-service companies focusing on trial-to-paid conversions, onboarding optimization, and customer retention","serviceType":"SaaS Optimization","category":"Software Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"Digital Experience Optimization Program","description":"Comprehensive ongoing optimization program combining CRO, UX research, A\/B testing, and performance monitoring for sustained growth","serviceType":"Digital Experience Optimization","category":"Digital Marketing Services"}}]},"serviceArea":{"@type":"GeoShape","name":"Worldwide"},"seeks":["Increased conversion rates","Higher revenue per visitor","Improved user experience","Better return on advertising spend","Data-driven optimization strategies","Reduced customer acquisition costs","Improved customer lifetime value","Enhanced website performance","Mobile optimization","Checkout optimization","Landing page improvements","A\/B testing expertise","User research insights","Conversion funnel optimization","Revenue growth strategies"],"address":{"@type":"PostalAddress","addressLocality":"Portland","addressRegion":"Oregon","addressCountry":"United States","postalCode":"97201"},"keywords":["conversion rate optimization expert","CRO consultant","A\/B testing specialist","e-commerce optimization agency","user experience research","website conversion improvement","digital experience optimization","landing page optimization expert","mobile conversion specialist","SaaS conversion optimization","checkout optimization expert","revenue optimization consultant","growth hacking agency","conversion rate audit","website performance optimization","customer journey optimization","behavioral analytics expert","conversion funnel optimization","personalization strategy consultant","retention rate optimization expert"],"contactPoint":{"@type":"ContactPoint","telephone":"503-488-5935","contactType":"customer service","availableLanguage":"English"}}]}},"featured_image_url":"https:\/\/thegood.com\/wp-content\/uploads\/The-Good-\u2013-Studio-M.png","author_display_name":"Caroline Appert","_links":{"self":[{"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/insights\/103591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/insights"}],"about":[{"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/types\/insights"}],"author":[{"embeddable":true,"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/comments?post=103591"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/media\/103964"}],"wp:attachment":[{"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/media?parent=103591"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/insight-category?post=103591"},{"taxonomy":"insight-tag","embeddable":true,"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/insight-tag?post=103591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}