{"id":4708,"date":"2016-09-26T15:52:59","date_gmt":"2016-09-26T22:52:59","guid":{"rendered":"https:\/\/thegood.com\/?post_type=insights&#038;p=4708"},"modified":"2021-05-25T14:51:09","modified_gmt":"2021-05-25T21:51:09","slug":"email-pop-ups-controversial","status":"publish","type":"insights","link":"https:\/\/thegood.com\/insights\/email-pop-ups-controversial\/","title":{"rendered":"Email Pop-ups \u2013 The Most Controversial Marketing Tactic Ever"},"content":{"rendered":"\n<p>A little over three years ago, I was searching for information on how ecommerce businesses can leverage social media to attract buyers. My research led me to Neil Patel\u2019s <a href=\"https:\/\/www.quicksprout.com\/blog\/\" target=\"_blank\" rel=\"noopener\">Quick Sprout<\/a> blog where I began reading about how to build an email list on Facebook. There was a problem with the post, though. I was quickly and consistently interrupted by pop-up boxes asking me to subscribe to Neil\u2019s mailing list. <\/p>\n\n\n\n<p>Finally, I entered my name and email address in one of the forms \u2013 more to get them to go away than to fill my inbox with more marketing messages.<\/p>\n\n\n\n<p>I\u2019ve been a Neil Patel subscriber ever since.<\/p>\n\n\n\n<p>But I still don\u2019t like pop-ups.<\/p>\n\n\n\n<p>My aim in this article is neither to slam pop-ups nor to praise them. Rather, I\u2019ll try to stay neutral and present arguments from both sides of the table.<\/p>\n\n\n\n<p>The information here will help you formulate, defend, or make changes to your own marketing strategy.<\/p>\n\n\n\n<p>One thing is certain: it seldom hurts to test your assumptions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-pop-up-controversy-do-email-pop-ups-attract-subscribers-or-run-them-off\">The Pop-up Controversy \u2013 Do Email Pop-ups Attract Subscribers or Run Them Off?<\/h2>\n\n\n\n<p>A 2004 study by the Nielsen Norman Group, entitled \u201c<a href=\"https:\/\/www.nngroup.com\/articles\/most-hated-advertising-techniques\/\" target=\"_blank\" rel=\"noopener\">The Most Hated Advertising Techniques<\/a>\u201d listed pop-ups as the #1 tactic negatively affecting the website visitor\u2019s experience.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"654\" height=\"371\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/pop-up.png\" alt=\"survey on website design elements including pop-ups \" class=\"wp-image-4710\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/pop-up.png 654w, https:\/\/thegood.com\/wp-content\/uploads\/pop-up-300x170.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/pop-up-610x346.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/pop-up-380x215.png 380w, https:\/\/thegood.com\/wp-content\/uploads\/pop-up-100x57.png 100w\" sizes=\"(max-width: 654px) 100vw, 654px\" \/><\/figure><\/div>\n\n\n\n<p>Pop-ups were created in the 1990\u2019s as a means of showing ads on a website without explicitly tying that site to the ad shown. (The developer of pop-ups, by the way, has <a href=\"http:\/\/www.theatlantic.com\/technology\/archive\/2014\/08\/advertising-is-the-internets-original-sin\/376041\/\" target=\"_blank\" rel=\"noopener\">since apologized<\/a>, calling pop-up ads \u201cone of the most hated tools in the advertiser\u2019s toolkit.\u201d)<\/p>\n\n\n\n<p>Pop-ups today are widely used to entice visitors to opt in to an email subscription list \u2013 thus the term \u201cemail pop-ups.\u201d That\u2019s the type of pop-up we\u2019ll primarily consider here, though there are other uses for them.<\/p>\n\n\n\n<p>According to eMarketer, only 37% of internet users <a href=\"https:\/\/www.emarketer.com\/Article\/Tired-of-Being-Bombarded-US-Internet-Users-Turn-Ad-Blockers\/1014467\" target=\"_blank\" rel=\"noopener\">are <em>not<\/em> likely<\/a> to employ ad blocking in the next six months. Couple that with an Omnicom Media Group saying 45% of those who do plan to block ads cite \u201cI do not want to deal with pop-up ads\u201d as their primary motivation, and it\u2019s clear that pop-up aversion hasn\u2019t disappeared. I\u2019m not the only one who hates dealing with them.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"656\" height=\"386\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/pop-up-ad-blockers.png\" alt=\"pop-ups ad survey\" class=\"wp-image-4709\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/pop-up-ad-blockers.png 656w, https:\/\/thegood.com\/wp-content\/uploads\/pop-up-ad-blockers-300x177.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/pop-up-ad-blockers-610x359.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/pop-up-ad-blockers-100x59.png 100w\" sizes=\"(max-width: 656px) 100vw, 656px\" \/><\/figure><\/div>\n\n\n\n<p>The big question is this: Given email pop-ups are welcome by so few, why do some of the smartest digital marketing companies in the world still use them?<\/p>\n\n\n\n<p>Let\u2019s talk about that\u2026<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-email-pop-ups-positives-if-you-don-t-use-them-you-re-losing-subscribers\">Email Pop-Ups Positives \u2013 If You Don\u2019t Use Them, You\u2019re Losing Subscribers<\/h2>\n\n\n\n<p>Neil Patel is hailed as one of the <a href=\"https:\/\/vivilanyards.com\/online-marketing-influencers\/\" target=\"_blank\" rel=\"noreferrer noopener\">foremost digital marketers<\/a> on the planet. His online ventures include KISSmetrics, Crazy Egg, Quick Sprout, and Hello Bar.<\/p>\n\n\n\n<p>So why in the world is Patel seemingly so fixated on pop-ups?<\/p>\n\n\n\n<p>I asked Neil that question during <a href=\"http:\/\/donsturgill.com\/an-interview-with-neil-patel\/\" target=\"_blank\" rel=\"noopener\">an interview with him<\/a> not long after I complained about the prolific email pop-up ads on Quick Sprout.<\/p>\n\n\n\n<p>In typical Neil Patel style, he cut to the chase: I use pop-ups because they work. But does the data from other sites suggest Patel\u2019s adamant loyalty to email pop-ups is well-founded?<\/p>\n\n\n\n<p>Let\u2019s take a look.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-these-sites-saw-positive-results-by-implementing-email-pop-ups\">These Sites Saw Positive Results by Implementing Email Pop-Ups<\/h3>\n\n\n\n<p>The only way to find out for sure whether a certain tactic will work for you is to test it on your site. Here are examples of businesses that tested email pop-ups and reported favorable outcomes.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"http:\/\/optinmonster.com\/case-study-how-yoast-doubled-his-email-signups-and-added-10000-email-subscribers-in-a-month\/\" target=\"_blank\" rel=\"noopener\">Joost de Valk test<\/a>: Yoast.com doubled signups by adding email pop-ups, prompting Joost to say, \u201cI was once a disbeliever myself. I didn\u2019t like pop-ups at all. But the results speak for themselves, it just works.\u201d<\/li><li><a href=\"https:\/\/www.optimonk.com\/blog\/popup-case-studies\/\" target=\"_blank\" rel=\"noopener\">ZooShoo test<\/a>: Tired of watching visitors come and leave without buying something, ZooShoo tested a pop-up offering email subscribers a coupon good for 10% off on the next purchase. Within 60 days, revenue increased 7.35% and they generated 5,000 subscribers more than they had been averaging.<\/li><li><a href=\"http:\/\/www.matthewwoodward.co.uk\/experiments\/3-killer-exit-popup-case-studies\/\" target=\"_blank\" rel=\"noopener\">Olathe Toyota test<\/a>: This auto dealership wanted to sell more parts via their phone-in option. They designed a pop-up offering free parts lookup assistance and generated 54% more call volume on their dedicated call line. That led to a 15% increase in website-generated revenue.<\/li><li><a href=\"https:\/\/blog.aweber.com\/email-marketing\/easy-secret-more-subscribers.htm\" target=\"_blank\" rel=\"noopener\">Nikki, In Stitches test<\/a>: Before adding an email pop-up feature to her website, this craft blogger collected email opt-ins from a sidebar form only. Her subscription rate was 0.4%. After adding the email pop-up, subscriptions jumped to 5.5%<\/li><li><a href=\"http:\/\/backlinko.com\/list-building\" target=\"_blank\" rel=\"noopener\">Backlinko test<\/a>: Backlinko\u2019s Brian Dean echoes the sentiment of Neil Patel, saying \u201cLove \u2018em or hate \u2018em, pop-ups work.\u201d Dean bumped his email opt-in conversion rate up to 3.42% and saw subscription numbers hop from 35 per day to 75 per day, simply by adding an email pop-up on his site.<\/li><\/ul>\n\n\n\n<p>So, if pop-ups work so well, why do other companies \u2013 even some conversion optimization experts \u2013 warn against them?<\/p>\n\n\n\n<p>Let\u2019s look at the other side of the fence.<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-c842da9 reusable-block-2-column good-question-block\" data-block-id=\"c842da9\"><style>.stk-c842da9{max-width:1500px !important;margin-top:30px !important;margin-bottom:30px !important}.stk-c842da9-column{max-width:941px !important}@media screen and (max-width:767px){.stk-c842da9{--stk-col-order-1:2 !important;--stk-col-order-2:1 !important}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-c842da9-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-8993c44 horizontal-form-container\" data-v=\"4\" data-block-id=\"8993c44\"><style>.stk-8993c44-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;background-color:#c3ddf0 !important;border-top-left-radius:12px !important;border-top-right-radius:12px !important;border-bottom-right-radius:12px !important;border-bottom-left-radius:12px !important;overflow:hidden !important;max-width:701px !important;padding-top:40px !important;padding-right:35px !important;padding-bottom:40px !important;padding-left:35px !important}.stk-8993c44{margin-top:0px !important}.stk-8993c44-container:before{background-color:#c3ddf0 !important}@media screen and (max-width:1023px){.stk-8993c44-container{padding-bottom:60px !important}}@media screen and (max-width:767px){.stk-8993c44-container{padding-bottom:60px !important}}<\/style><style class=\"stk-custom-css\">.stk-8993c44 figure{margin:0 !important}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-8993c44-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-8993c44-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-791f1b3\" id=\"span-style-color-0277-c-0-class-stk-highlight-enjoying-this-article-span\" data-block-id=\"791f1b3\"><style>.stk-791f1b3{margin-bottom:12px !important}.stk-791f1b3 .stk-block-heading__text{font-size:36px !important;color:#ffffff !important}@media screen and (max-width:1023px){.stk-791f1b3 .stk-block-heading__text{font-size:36px !important}}@media screen and (max-width:767px){.stk-791f1b3 .stk-block-heading__text{font-size:24px !important}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-center\"><span style=\"color: #0277c0;\" class=\"stk-highlight\">Enjoying this article?<\/span><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-30f99ae\" data-block-id=\"30f99ae\"><style>.stk-30f99ae{margin-bottom:20px !important}.stk-30f99ae .stk-block-text__text{color:#ffffff !important}<\/style><p class=\"stk-block-text__text has-text-color has-text-align-center\"><span style=\"color: #000000;\" class=\"stk-highlight\">Subscribe to our newsletter, Good Question, to get insights like this sent straight to your inbox every week.<\/span><\/p><\/div>\n\n\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 5834619,\n\t\t\t\t\t\t\t\t\tformId: \"64ede74e-e88f-44c7-996f-78859799755a\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1768316199000-9885296066\",\n\t\t\t\t\t\t\t\t\tregion: \"na2\",\n\t\t\t\t\t\t\t\t\tcssRequired: \".submitted-message { overflow: auto; } .hs-form-88422a7d-0355-4f27-b674-4b9fcc71560c, .hs-form-ac90f61a-a614-4bcd-b57a-18cd0e91ceff { color: #fff }\",\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1768316199000-9885296066\"><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-email-pop-ups-negatives-if-you-use-them-you-ll-lose-credibility-with-subscribers\">Email Pop-Ups Negatives \u2013 If You Use Them, You\u2019ll Lose Credibility with Subscribers<\/h2>\n\n\n\n<p>You\u2019ll find few websites that have tried pop-ups, but ended up with a lower subscription rate. Pop-ups definitely bring in more sign-ups.<\/p>\n\n\n\n<p>Email pop-up critics say the problem is that those who sign up typically do so just to get the annoying pop-up to go away, but those (forced) subscribers rarely engage and unsubscribe at a very high rate. Or worse, they mark your emails as SPAM causing your deliverability rates to drop.<\/p>\n\n\n\n<p>Here\u2019s a sampling from the naysayers:<\/p>\n\n\n\n<p><a href=\"http:\/\/usabilitygeek.com\/pop-ups-vs-usability-conversions-bounce-rates\/\" target=\"_blank\" rel=\"noopener\">Pop-ups versus usability<\/a>, conversions, and bounce rates: <a href=\"https:\/\/twitter.com\/just_in_mind\/status\/735085546368729090\" target=\"_blank\" rel=\"noopener\">Cassandra Naji<\/a> says engagement levels from those who subscribe via pop-ups are low and that pop-ups can destroy the credibility of your brand. The biggest reason of all not to use email pop-ups, though, says Naji is based on one little problem: users HATE them.<\/p>\n\n\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Femail-pop-ups-controversial%2F&#038;text=Pop-up%20ads%20versus%20%23usability%20and%20%23conversions%E2%80%A6%20%40just_in_time&#038;via=thegood&#038;related=thegood' target='_blank'rel=\"noopener noreferrer\">Pop-up ads versus #usability and #conversions\u2026 @just_in_time <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Femail-pop-ups-controversial%2F&#038;text=Pop-up%20ads%20versus%20%23usability%20and%20%23conversions%E2%80%A6%20%40just_in_time&#038;via=thegood&#038;related=thegood' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n\n\n\n<p><a href=\"http:\/\/grasshopper.com\/blog\/go-pop-up-less-why-you-dont-need-pop-ups-on-your-website\/\" target=\"_blank\" rel=\"noopener\">Go pop-up-less<\/a>\u2026 you don\u2019t need them: <a href=\"https:\/\/twitter.com\/emmafayes\" target=\"_blank\" rel=\"noopener\">Emma Siemasko<\/a> says \u201cPop-ups are a marketing trick, not a real strategy. They may work for a little while, but in the long run they\u2019re bad\u2026\u201d The reasons Siemasko gives for her stance include the annoyance factor, they can destroy your brand, they aren\u2019t mobile-friendly, and they are detrimental to user experience (UX).<\/p>\n\n\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Femail-pop-ups-controversial%2F&#038;text=Pop-ups%20are%20a%20trick%2C%20not%20a%20%23strategy%E2%80%A6%20%40emmafayes&#038;via=thegood&#038;related=thegood' target='_blank'rel=\"noopener noreferrer\">Pop-ups are a trick, not a #strategy\u2026 @emmafayes <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Femail-pop-ups-controversial%2F&#038;text=Pop-ups%20are%20a%20trick%2C%20not%20a%20%23strategy%E2%80%A6%20%40emmafayes&#038;via=thegood&#038;related=thegood' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n\n\n\n<p><a href=\"http:\/\/blog.rapidweblaunch.com\/2016\/08\/04\/get-rid-of-website-popups\/\" target=\"_blank\" rel=\"noopener\">Your website pop-up strategy is bad<\/a>: Web designer and digital marketer, <a href=\"https:\/\/twitter.com\/pattitudez\" target=\"_blank\" rel=\"noopener\">Patrick Antinozzi<\/a>, says \u201c100 engaged followers [are] far more valuable than 10,000 followers who just don\u2019t care.\u201d In the end, though, Antinozzi says there are situations where pop-ups could be acceptable, BUT always \u201cput your visitor\u2019s experience above everything else.\u201d<\/p>\n\n\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Femail-pop-ups-controversial%2F&#038;text=Put%20visitor%20%23UX%20above%20everything%20else%E2%80%A6%20%40pattitudez&#038;via=thegood&#038;related=thegood' target='_blank'rel=\"noopener noreferrer\">Put visitor #UX above everything else\u2026 @pattitudez <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Femail-pop-ups-controversial%2F&#038;text=Put%20visitor%20%23UX%20above%20everything%20else%E2%80%A6%20%40pattitudez&#038;via=thegood&#038;related=thegood' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n\n\n\n<p>SumoMe analyzed over 1.75 billion pop-ups and <a href=\"https:\/\/sumome.com\/stories\/pop-up-examples\" target=\"_blank\" rel=\"noopener\">crunched the data<\/a>. The bottom line for the study is that \u201cPop-ups aren\u2019t dead.\u201d But they don\u2019t seem to be exactly hot as a rocket either.<\/p>\n\n\n\n<p>Here are some of the conversion rate stats uncovered in the research:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The top 10% of the pop-ups analyzed delivered a 9.28% conversion rate<\/li><li>The average conversion rate for all pop-ups in the study was 3.09%<\/li><li>Only 3% of sites ever pull better than 11% conversions<\/li><\/ul>\n\n\n\n<p>Given those numbers, the most telling question any ecommerce or lead generation site owner needs to ask (after determining the present conversion rate) is this: \u201cWill a single digit uptick in my email opt-in conversion rate be sufficient reason for me to annoy my visitors and risk driving them away?\u201d<\/p>\n\n\n\n<p>Jon MacDonald and his team at The Good make an excellent point in their <a href=\"https:\/\/thegood.com\/insights\/email-pop-up-mellodrama\/\" target=\"_blank\" rel=\"noreferrer noopener\">humorous short video<\/a> about pop-ups: Brands wouldn\u2019t get in the way of the customer\u2019s shopping experience in the store, why do it online?<br> <\/p>\n\n\n\n<blockquote class=\"instagram-media\" style=\"background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 658px; padding: 0; width: calc(100% - 2px);\" data-instgrm-version=\"4\"><div style=\"padding: 8px;\">\n<div style=\"background: #F8F8F8; line-height: 0; margin-top: 40px; padding: 50% 0; text-align: center; width: 100%;\"><\/div>\n<p style=\"color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;\"><a style=\"color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;\" href=\"https:\/\/instagram.com\/p\/juaAi1MQHR\/\" target=\"_top\" rel=\"noopener\">A video posted by The Good (@thegoodgroup)<\/a> on <time style=\"font-family: Arial,sans-serif; font-size: 14px; line-height: 17px;\" datetime=\"2014-01-28T19:58:09+00:00\">Jan 1, 2014 at 11:58am PST<\/time><\/p>\n<\/div><\/blockquote>\n\n\n\n<p><script src=\"\/\/platform.instagram.com\/en_US\/embeds.js\" async=\"\" defer=\"defer\"><\/script><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-if-you-must-use-email-pop-ups-at-least-consider-these-tips\">If You Must Use Email Pop-Ups \u2013 At Least Consider These Tips<\/h2>\n\n\n\n<p>I asked Neil Patel about his take on the idea that email subscribers originating from an email pop-up box are far less productive than subscriptions obtained without a pop-up.<\/p>\n\n\n\n<p>Neil\u2019s quick response was, \u201cWe are seeing more opt-ins from pop-ups and our engagement levels are just as high. What affects engagement isn&#8217;t the pop-up, but more so the messaging within the pop-up and the first email you send.\u201d<\/p>\n\n\n\n<p>For Patel, it\u2019s not whether you use pop-ups that counts, but HOW you use pop-ups. And one place most marketers agree a pop-up sure can\u2019t hurt is upon the exit. If the visitor is about to leave anyway, why not try a pattern interruption tactic and offer a pop-up?<\/p>\n\n\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Femail-pop-ups-controversial%2F&#038;text=Your%20%23messaging%20is%20critical%20when%20using%20pop-ups%E2%80%A6%20%40neilpatel&#038;via=thegood&#038;related=thegood' target='_blank'rel=\"noopener noreferrer\">Your #messaging is critical when using pop-ups\u2026 @neilpatel <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Femail-pop-ups-controversial%2F&#038;text=Your%20%23messaging%20is%20critical%20when%20using%20pop-ups%E2%80%A6%20%40neilpatel&#038;via=thegood&#038;related=thegood' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n\n\n\n<p>One SumoMe study took that thought a bit further. They uncovered eight elements that can contribute to pop-up success. While the researchers didn\u2019t limit their observations to pop-ups asking for an email subscription, each of them can be understood in that context.<\/p>\n\n\n\n<p>Here are those results, with my comments on how they pertain to email pop-up strategy:<\/p>\n\n\n\n<p>1.<strong> Context is critical. Make sure that the page the pop-up appears on and the copy in the pop-up contain content relative to one another.<\/strong> The Good, for example, offers a <a href=\"https:\/\/thegood.com\/stuck-score\/\" target=\"_blank\" rel=\"noreferrer noopener\">free Stuck Score evaluation<\/a> that benchmarks key conversion areas on your website. I\u2019m pretty sure they\u2019re not planning to do this, but if a visitor had just finished reading an <a href=\"https:\/\/thegood.com\/insights\/email-pop-up-mellodrama\/\" target=\"_blank\" rel=\"noreferrer noopener\">Insights article<\/a> on conversion optimization, that could be an excellent time for a minimally obtrusive pop-up to offer that free evaluation in exchange for the visitor\u2019s email address. [Editor\u2019s note: we\u2019re not :)]<\/p>\n\n\n\n<p>2.<strong> Don\u2019t hammer the guest with a pop-up immediately. Think strategically.<\/strong> Give guests time to browse. Make sure that, when you do offer a pop-up, the context is proper. \u201cTiming and context go hand-in-hand,\u201d says SumoMe. It\u2019s important that you know where the visitor is and when to make the offer.<\/p>\n\n\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Femail-pop-ups-controversial%2F&#038;text=The%20timing%20of%20%23email%20pop-ups%20is%20critical%E2%80%A6%20%40SumoMe&#038;via=thegood&#038;related=thegood' target='_blank'rel=\"noopener noreferrer\">The timing of #email pop-ups is critical\u2026 @SumoMe <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Femail-pop-ups-controversial%2F&#038;text=The%20timing%20of%20%23email%20pop-ups%20is%20critical%E2%80%A6%20%40SumoMe&#038;via=thegood&#038;related=thegood' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n\n\n\n<p>3. <strong>Be clear about what you\u2019re offering. The headline is crucial.<\/strong> Don\u2019t be vague. Instead of \u201cSign up Now for Amazing Stuff,\u201d say \u201cGet This $1,249 Evaluation Free.\u201d Here\u2019s a pop-up from Quick Sprout (see below). Notice how Patel makes sure you understand the value of getting on his subscriber list.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1018\" height=\"846\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/quick-sprout-pop-up.png\" alt=\"quick-sprout-pop-up\" class=\"wp-image-4713\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/quick-sprout-pop-up.png 1018w, https:\/\/thegood.com\/wp-content\/uploads\/quick-sprout-pop-up-300x249.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/quick-sprout-pop-up-768x638.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/quick-sprout-pop-up-610x507.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/quick-sprout-pop-up-100x83.png 100w, https:\/\/thegood.com\/wp-content\/uploads\/quick-sprout-pop-up-934x776.png 934w\" sizes=\"(max-width: 1018px) 100vw, 1018px\" \/><\/figure><\/div>\n\n\n\n<p>4. <strong>Showing some personality can help soften the irritation and help you connect to your readers.<\/strong> <a href=\"https:\/\/twitter.com\/DanielleLaPorte\" target=\"_blank\" rel=\"noopener\">Danielle LaPorte<\/a> sprinkles personality on every inch of her personal development website, including her pop-ups. Messages include, \u201cI have something for you,\u201d \u201cGet Liberated,\u201d and \u201cFight for Your Joy.\u201d<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"330\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/danielle-laporte-pop-up-1024x330.png\" alt=\"danielle-laporte-pop-up\" class=\"wp-image-4711\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/danielle-laporte-pop-up-1024x330.png 1024w, https:\/\/thegood.com\/wp-content\/uploads\/danielle-laporte-pop-up-300x97.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/danielle-laporte-pop-up-768x248.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/danielle-laporte-pop-up-610x197.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/danielle-laporte-pop-up-100x32.png 100w, https:\/\/thegood.com\/wp-content\/uploads\/danielle-laporte-pop-up-934x301.png 934w, https:\/\/thegood.com\/wp-content\/uploads\/danielle-laporte-pop-up.png 1399w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p><br>\n5. <strong>Make sure your pop-up offers something of value.<\/strong> Better yet, make sure your pop-up offers something way more valuable than the irritation it creates. ModCloth.com, for instance, provides a $20 discount on a $100 order for shoppers willing to part with an email address. Be sure to test your strategy, though, to make sure you\u2019re gaining enough in sales to make up for your giveaways.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"653\" height=\"520\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/modcloth-pop-up.png\" alt=\"modcloth-pop-up\" class=\"wp-image-4712\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/modcloth-pop-up.png 653w, https:\/\/thegood.com\/wp-content\/uploads\/modcloth-pop-up-300x239.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/modcloth-pop-up-610x486.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/modcloth-pop-up-100x80.png 100w\" sizes=\"(max-width: 653px) 100vw, 653px\" \/><\/figure><\/div>\n\n\n\n<p><br>\n6. <strong>Be considerate in the timing and frequency of pop-ups.<\/strong> Correctly configured, you can choose to avoid showing the same pop-up to the same visitor time after time. You can also stop showing the pop-up once that visitor has responded to it. If the guest clears the pop-up, then let it stay cleared. Don\u2019t bug your peeps.<\/p>\n\n\n\n<p>7. <strong>Match the call to action (CTA) on your sign-up button to the offer presented.<\/strong> Back to <a href=\"https:\/\/thegood.com\/stuck-score\/\">The Good\u2019s Stuck Score\u2122 evaluation<\/a> offer. <em>If<\/em>&nbsp;The Good chose to offer a pop-up, it would be odd for the CTA button to say \u201cSubscribe.\u201d A better CTA would be something like \u201cGet Your Free Stuck Score!\u201d Never confuse your visitors. Tell them exactly what to expect and how to get it.<\/p>\n\n\n\n<p>8. <strong>Exit pop-ups should offer exceptional value.<\/strong> While many ecommerce or lead generation sites choose to use pop-ups only when a visitor is ready to exit, there\u2019s always a risk the guest will be so offended by the move he or she will vow to NEVER RETURN. The better the offer you present, the less chance that will happen. It may even be something came up suddenly and the visitor intends to return. An exceptional offer may either retain attention long enough to capture the email address or provide plenty of reason to bookmark your site and make a point of coming back.<\/p>\n\n\n\n<p>There\u2019s one more consideration you\u2019ll find being widely discussed, most of the time erroneously. The headlines say \u201cGoogle is Getting Ready to Penalize Pop-Ups.\u201d But that\u2019s not true.<\/p>\n\n\n\n<p>Google announced a plan to improve mobile user experience by devaluing sites that show certain kinds of pop-ups at certain times. You can see examples of the types of \u201cinterstitials\u201d they are talking about and how to make sure your content is Google-compliant by studying that announcement here: <a href=\"https:\/\/webmasters.googleblog.com\/2016\/08\/helping-users-easily-access-content-on.html\" target=\"_blank\" rel=\"noopener\">Helping Mobile Users<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-hated-email-pop-up-wrapping-up-the-story\">The Hated Email Pop-Up \u2013 Wrapping Up the Story<\/h2>\n\n\n\n<p>I still don\u2019t like pop-ups, but I do believe I\u2019ll test them on my newly designed <a href=\"https:\/\/roadturn.com\/\" target=\"_blank\" rel=\"noopener\">Roadturn<\/a> site. The subscription rate with the current sidebar opt-in is dismal. Could pop-ups give me more traction? I believe that\u2019s possible. It\u2019s certainly worth a test.<\/p>\n\n\n\n<p>Does that mean visitors will soon be greeted with an immediate email subscription pop-up, then be bombarded constantly while on the site with repeated requests and offers?<\/p>\n\n\n\n<p>Definitely not.<\/p>\n\n\n\n<p>But a pop-up showing up once someone has read the first half of an article? That could be absolutely appropriate and may even be seen as a valuable addition to the site rather than as an intrusion.<\/p>\n\n\n\n<p>Like The Good often says, the only way to know for sure is to test.<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-vtmsn7d reusable-block-2-column good-question-block\" data-block-id=\"vtmsn7d\"><style>.stk-vtmsn7d{max-width:1500px !important;margin-top:30px !important;margin-bottom:30px !important}.stk-vtmsn7d-column{max-width:941px !important}@media screen and (max-width:767px){.stk-vtmsn7d{--stk-col-order-1:2 !important;--stk-col-order-2:1 !important}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-vtmsn7d-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-efmtb7x horizontal-form-container\" data-v=\"4\" data-block-id=\"efmtb7x\"><style>.stk-efmtb7x-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;background-color:#c3ddf0 !important;border-top-left-radius:12px !important;border-top-right-radius:12px !important;border-bottom-right-radius:12px !important;border-bottom-left-radius:12px !important;overflow:hidden !important;max-width:701px !important;padding-top:40px !important;padding-right:35px !important;padding-bottom:40px !important;padding-left:35px !important}.stk-efmtb7x{margin-top:0px !important}.stk-efmtb7x-container:before{background-color:#c3ddf0 !important}@media screen and (max-width:1023px){.stk-efmtb7x-container{padding-bottom:60px !important}}@media screen and (max-width:767px){.stk-efmtb7x-container{padding-bottom:60px !important}}<\/style><style class=\"stk-custom-css\">.stk-efmtb7x figure{margin:0 !important}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-efmtb7x-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-efmtb7x-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-evxt2p3\" id=\"span-style-color-0277-c-0-class-stk-highlight-enjoying-this-article-span\" data-block-id=\"evxt2p3\"><style>.stk-evxt2p3{margin-bottom:12px !important}.stk-evxt2p3 .stk-block-heading__text{font-size:36px !important;color:#ffffff !important}@media screen and (max-width:1023px){.stk-evxt2p3 .stk-block-heading__text{font-size:36px !important}}@media screen and (max-width:767px){.stk-evxt2p3 .stk-block-heading__text{font-size:24px !important}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-center\"><span style=\"color: #0277c0;\" class=\"stk-highlight\">Enjoying this article?<\/span><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-ora64lo\" data-block-id=\"ora64lo\"><style>.stk-ora64lo{margin-bottom:20px !important}.stk-ora64lo .stk-block-text__text{color:#ffffff !important}<\/style><p class=\"stk-block-text__text has-text-color has-text-align-center\"><span style=\"color: #000000;\" class=\"stk-highlight\">Subscribe to our newsletter, Good Question, to get insights like this sent straight to your inbox every week.<\/span><\/p><\/div>\n\n\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 5834619,\n\t\t\t\t\t\t\t\t\tformId: \"64ede74e-e88f-44c7-996f-78859799755a\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1768316199000-2894771991\",\n\t\t\t\t\t\t\t\t\tregion: \"na2\",\n\t\t\t\t\t\t\t\t\tcssRequired: \".submitted-message { overflow: auto; } .hs-form-88422a7d-0355-4f27-b674-4b9fcc71560c, .hs-form-ac90f61a-a614-4bcd-b57a-18cd0e91ceff { color: #fff }\",\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1768316199000-2894771991\"><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<div class=\"tkugp-items-wrap\"><div class=\"tkugp-bottomcontent\"><\/div><\/div>","protected":false},"author":17,"featured_media":88531,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","wpcf-summary":["The email pop-up is one of the most used, and most hated marketing tactics around these days. Take\u00a0a balanced look at their strengths and weaknesses."]},"insight-category":[32],"insight-tag":[80,7006,7592,7004],"class_list":["post-4708","insights","type-insights","status-publish","format-standard","has-post-thumbnail","hentry","insight-category-customer-acquisition","insight-tag-conversion-rate-optimization","insight-tag-ecommerce","insight-tag-email-marketing","insight-tag-marketing"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action.jpg",934,623,false],"thumbnail":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action-150x150.jpg",150,150,true],"medium":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action-300x200.jpg",300,200,true],"medium_large":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action-768x512.jpg",768,512,true],"large":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action.jpg",934,623,false],"1536x1536":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action.jpg",934,623,false],"2048x2048":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action.jpg",934,623,false],"teaser":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action-380x215.jpg",380,215,true],"teaser-large":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action-760x430.jpg",760,430,true],"insights-featured":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action-600x400.jpg",600,400,true],"case-study-logo-small":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action.jpg",112,75,false],"gform-image-choice-sm":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action.jpg",300,200,false],"gform-image-choice-md":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action.jpg",400,267,false],"gform-image-choice-lg":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action.jpg",600,400,false],"profile_24":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action-24x24.jpg",24,24,true],"profile_48":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action-48x48.jpg",48,48,true],"profile_96":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action-96x96.jpg",96,96,true],"profile_150":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action-150x150.jpg",150,150,true],"profile_300":["https:\/\/thegood.com\/wp-content\/uploads\/call-to-action-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":"<p>A little over three years ago, I was searching for information on how ecommerce businesses can leverage social media to attract buyers. My research led me to Neil Patel\u2019s Quick Sprout blog where I began reading about how to build an email list on Facebook. There was a problem with the post, though. I was quickly and consistently interrupted by pop-up boxes asking me to subscribe to Neil\u2019s mailing list. Finally, I entered my name and email address in one of the forms \u2013 more to get them to go away than to fill my inbox with more marketing messages.&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Don Sturgill","url":"https:\/\/thegood.com\/author\/don-sturgill\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Email Pop-ups \u2013 The Most Controversial Marketing Tactic Ever - The Good<\/title>\n<meta name=\"description\" content=\"Email pop-ups are one of the most used and most hated tactics around these days. 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