{"id":84609,"date":"2017-12-26T10:25:04","date_gmt":"2017-12-26T18:25:04","guid":{"rendered":"http:\/\/thegood.com\/?post_type=insights&#038;p=84609"},"modified":"2021-04-13T20:59:25","modified_gmt":"2021-04-14T03:59:25","slug":"inbound-marketing-advertising-cro","status":"publish","type":"insights","link":"https:\/\/thegood.com\/insights\/inbound-marketing-advertising-cro\/","title":{"rendered":"Inbound Marketing, Advertising, or CRO: Which is Most Important?"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1022\" height=\"221\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-1.png\" alt=\"inbound marketing\" class=\"wp-image-84610\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-1.png 1022w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-1-300x65.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-1-768x166.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-1-610x132.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-1-100x22.png 100w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-1-934x202.png 934w\" sizes=\"(max-width: 1022px) 100vw, 1022px\" \/><\/figure><\/div>\n\n\n\n<p>Inbound marketing is gaining ground on outbound marketing, but both have one major challenge: If your traffic doesn\u2019t convert (no matter how you get that traffic) it pays you nothing. A huge spike in the number of visitors may draw a cheer from the marketing team, but unless there\u2019s a corresponding uptick in sales, it\u2019s going to draw hard questions from the C-suite. <\/p>\n\n\n\n<p>In today\u2019s marketing reality, return on investment and bottom line sales are the only things that matter in the end. If the cost of the traffic you\u2019re getting isn\u2019t justified by the sales that traffic generates, you won\u2019t have a job long. It really is that simple. But how do you make sure the traffic you\u2019ve worked so hard to acquire is the source of a steady <a href=\"https:\/\/thegood.com\/insights\/val-geisler\/\">stream of blockbuster revenue<\/a>? That\u2019s where conversion rate optimization (CRO) comes in. <\/p>\n\n\n\n<p>In this white paper, we\u2019ll give you the facts you need to show your CMO exactly what\u2019s lacking in your current strategy and how to fix it. Here\u2019s our code word: \u201cfrictionless.\u201d <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Inbound Marketing vs. Outbound Marketing: Which is Best?<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1022\" height=\"210\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-2.png\" alt=\"inbound marketing\" class=\"wp-image-84611\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-2.png 1022w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-2-300x62.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-2-768x158.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-2-610x125.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-2-100x21.png 100w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-2-934x192.png 934w\" sizes=\"(max-width: 1022px) 100vw, 1022px\" \/><\/figure><\/div>\n\n\n\n<p>We\u2019ve found there\u2019s considerable confusion around the definitions of \u201cinbound\u201d and \u201coutbound\u201d marketing. You can find more detailed and nit-picking descriptions, perhaps, but we like to keep it simple. Here\u2019s how we differentiate between inbound and outbound tactics: <\/p>\n\n\n\n<p><strong>Inbound marketing:<\/strong> Tactics that draw visitors to your ecommerce website and\/or landing pages. Your website content, your social media presences, and your search engine optimization efforts are all examples of inbound marketing. \u201cContent marketing\u201d is often used interchangeably, but content marketing is actually a subset of inbound marketing. <\/p>\n\n\n\n<p><strong>Outbound marketing:<\/strong> Tactics that push your message out to your audience. Advertising, direct mail, and your email marketing campaigns are examples of outbound marketing. The lion\u2019s share of the outbound budget (excellent term for it) usually goes to PPC advertising. Confusion arises when we look at the results instead of at the efforts. Your blog, for example, provides (pushes) content that draws visitors to your site. Since the blog is on your website, though, visitors must come there to read it. <\/p>\n\n\n\n<p>That\u2019s why we list blogging as an inbound tactic. You can take the content of the blog, though, print it on paper, and mail the article to prospects. That would be an outbound technique \u2013 since there would be no need for readers to come \u201cinbound\u201d to see the message. Inbound marketing tactics happen on your website. Outbound tactics happen elsewhere. To debate whether inbound or outbound marketing is best, then, is kind of like wondering whether one should breathe in or out. We need both, and (done correctly) they both have the same goal: increased sales. <\/p>\n\n\n\n<p>Here\u2019s one more term we need to be clear on: <\/p>\n\n\n\n<p><strong>CRO:<\/strong> The acronym for \u201cconversion rate optimization.\u201d These tactics are aimed at getting the traffic generated by inbound and outbound marketing to convert from being interesting prospects to becoming paying customers. Much of CRO is concerned with removing barriers from the sales path. The aim of CRO is a frictionless journey. That\u2019s the ideal, but like perfect health, there\u2019s always more work needed. <\/p>\n\n\n\n<p>A primary mistake we find businesses of all sizes making is focusing on inbound\/outbound marketing efforts, leaving little or no room in the marketing budget for conversion rate optimization. That\u2019s like leading the proverbial horse to a dry watering hole. Not only CAN\u2019T you make him drink, you don\u2019t have anything FOR him to drink. CRO doesn\u2019t guarantee overnight results, but it does make them possible. Here\u2019s what we mean\u2026 <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How CRO Solidifies Inbound Marketing and Outbound Marketing Efforts<\/h2>\n\n\n\n<p>The typical ecommerce marketing budget breakdown is too low on developing better inbound marketing efforts, heavy on outbound marketing (predominantly PPC and social media advertising), and slim or none at all on conversion rate optimization. <\/p>\n\n\n\n<p>We\u2019ve elsewhere made the case for a balanced budget \u2013 one that would provide a third of available funding to each of the three primary marketing areas: inbound marketing, outbound marketing, and CRO. We\u2019ve seen companies make HUGE leaps in return on investment by making room in the budget for conversion rate optimization strategies. Here are a few of those case studies:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Xerox boosted conversions by 86.7% with CRO<\/li><li>Snow Peak saw a 149% increase in online revenue<\/li><\/ul>\n\n\n\n<p>We could go on and on citing real companies with real results, but the company we\u2019re most concerned with right now is yours! Why aren\u2019t you investing as much in CRO as you are in advertising? <\/p>\n\n\n\n<p>Most of the ecommerce managers we speak with KNOW conversions are the key, but they can\u2019t get management to let go of the idea that enough advertising and enough traffic will cure all ills. After all, the sales are \u201cin the numbers,\u201d right? Wrong. The sales are in the prospects who convert to paying customers, and CRO is the part of that three-legged stool (inbound marketing strategy, outbound marketing strategy, and conversion rate optimization strategy) that addresses conversions. The other two are primarily concerned with getting more traffic. <\/p>\n\n\n\n<p>Here are some pertinent statistics to consider\u2026<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Inbound marketing stats<\/h3>\n\n\n\n<p>HubSpot\u2019s <a rel=\"noreferrer noopener\" href=\"https:\/\/blog.hubspot.com\/marketing\/state-of-inbound-stats\" target=\"_blank\">State of Inbound 2017<\/a> report surveyed over 6,000 marketers to identify top challenges and priorities. One glaring result from the study was that top executives who set company goals and the ecommerce managers and team members who execute the tactics to achieve those goals \u201chave very different perspectives on the state of [the] business.\u201d To bridge that gap, Inbound 2017 suggests that the C-suite needs \u201ca better understanding of the day-to-day challenges\u2026\u201d and the staff needs \u201cto communicate more clearly the roadblocks in the way of success.\u201d That\u2019s exactly what this white paper hopes to accomplish for your company. <\/p>\n\n\n\n<p>Let\u2019s look at a few of the results from that report, beginning with top marketing priorities (see the graph below).<\/p>\n\n\n\n<div class=\"wp-block-image size-full wp-image-84612\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-3.png\" alt=\"inbound marketing\" class=\"wp-image-84612\" width=\"908\" height=\"516\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-3.png 1210w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-3-300x171.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-3-1024x582.png 1024w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-3-768x437.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-3-610x347.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-3-380x215.png 380w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-3-100x57.png 100w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-3-934x531.png 934w\" sizes=\"(max-width: 908px) 100vw, 908px\" \/><figcaption><em>70% &#8211; Converting contacts\/leads to customers, 55% &#8211; growing traffic to website, 45% increasing revenue derived from existing customers, 39% &#8211; proving the ROI of our marketing activities, 29% &#8211; sales enablement, 24% reducing the cost of contacts\/leads customer acquisition, 2% don\u2019t know\/not applicable.&nbsp;<i><span style=\"font-weight: 400;\">Source: <\/span><\/i><a href=\"https:\/\/blog.hubspot.com\/marketing\/state-of-inbound-stats\" target=\"_blank\" rel=\"noopener noreferrer\"><i><span style=\"font-weight: 400;\">State of Inbound 2017<\/span><\/i><\/a><\/em><\/figcaption><\/figure><\/div>\n\n\n\n<p>Reducing the cost of leads and customer acquisition is the top priority for 24 percent of marketers polled. Given that lowering the cost of traffic is a primary aim of inbound marketing (since, unlike advertising, there\u2019s no need to pay for every acquisition individually), this is a tell-tale sign. One could extrapolate that inbound marketing is seen as the top priority for less than a quarter of the marketers surveyed. <\/p>\n\n\n\n<p>As noted in the copy included with the graphic (taken from the State of Inbound 2017 report) Hubspot reports, \u201cHistorically considered a cost center for businesses, marketing is now measured against its ability to contribute to the business\u2019s bottom line.\u201d That\u2019s often the twist that confuses many longtime practitioners of marketing. The budget no longer flows so freely. <\/p>\n\n\n\n<p>The classic Wanamaker observation that \u201c\u201cHalf the money I spend on advertising is wasted; the trouble is I don&#8217;t know which half\u201d is no longer a valid excuse for lackluster returns. Management wants to see maximum value for each dollar spent on marketing \u2013 outbound or inbound. Note further that 55 percent of respondents say getting more traffic to the site is the top marketing priority. <\/p>\n\n\n\n<p>That is primarily the domain of outbound marketing \u2013 yes, we\u2019re being liberal in our interpretation, yet our experience with businesses and management over the years correlates well with these findings. More effort and funding is invested in outbound methods (advertising) than on anything else \u2013 even when the results are poor. The real eye opener, though, should be the \u201cConverting contracts\/leads to customers\u201d column. <\/p>\n\n\n\n<p>While more than two-thirds of marketers believe conversions are their most pressing concern, most try to achieve those conversions by getting more traffic instead of figuring out how to leverage more of the traffic they already have! When we point out the gaping CRO hole that desperately needs filled, it\u2019s easy to figure that \u2013 since conversion rate optimization is what we do \u2013 OF COURSE we\u2019re going to see it as crucial. Moreover, many ecommerce managers tell us they get stonewalled by management, too. The idea that more traffic solves everything is pervasive \u2013 even in the best of companies. But it could be that C-suite sentiments are on a pendulum swing back in the other direction. <\/p>\n\n\n\n<p>Consider this bar graph (below) from the study:<\/p>\n\n\n\n<div class=\"wp-block-image wp-image-84613 size-full\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1084\" height=\"415\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-4.png\" alt=\"inbound marketing\" class=\"wp-image-84613\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-4.png 1084w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-4-300x115.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-4-1024x392.png 1024w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-4-768x294.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-4-610x234.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-4-100x38.png 100w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-4-934x358.png 934w\" sizes=\"(max-width: 1084px) 100vw, 1084px\" \/><figcaption><em>Almost one-third of the marketers said paid advertising is overrated. Only five percent said that about blogging, and just three percent about \u2018sales enablement\u2019 (the primary concern of conversion rate optimization).&nbsp;<span style=\"font-weight: 400;\">Source: <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/blog.hubspot.com\/marketing\/state-of-inbound-stats\" target=\"_blank\" rel=\"noopener noreferrer\">State of Inbound 2017<\/a><\/span><\/em><\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Outbound marketing stats<\/h3>\n\n\n\n<p>It\u2019s the elephant in the room, and nobody wants to talk about it: advertising costs more and returns less than ever before. The only ones sure to get windfall profits from ads are those who sell them. We talk to business owners who have hopped from Google PPC to Bing ads to Facebook ads and beyond, who are sick of the game. They\u2019re wasting money, and they know it. They desperately seek a better strategy than driving as much traffic as one can muster and hoping visitors will buy. There\u2019s a magic wand \u2013 a missing bullet \u2013 that can accomplish that mission. <\/p>\n\n\n\n<p>Rather than blame Google for lost ad revenue, smart marketers invest in conversion rate optimization. They shoot for a frictionless sales path that will turn prospects into buyers and then into repeat customers. Leverage the power of CRO. Meanwhile, the first quarter of 2017 broke the record for internet advertising revenue. MediaKix<a rel=\"noreferrer noopener\" href=\"http:\/\/mediakix.com\/2017\/06\/internet-advertising-statistics-iab-revenue-report\/#gs.1k9RwtY\" target=\"_blank\"> reported<\/a> advertising sales hit $19.6 billion. The total spend on digital advertising in 2016 was $72.5 billion, with mobile ads accounting for half of the investment. Social media claimed about a quarter of the spend. Here are some pertinent stats from Nielsen and HubSpot about outbound marketing:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>85 percent of display ad clicks come from eight percent of viewers.<\/strong> In other words, most people rarely click on banner ads. The average CTR for a banner ad is 0.1 percent.<\/li><li><strong>Click fraud is a growing problem with ads.<\/strong> It\u2019s estimated that up to 11 percent of clicks are from bots, not from humans.<\/li><li><strong>Marketers still haven\u2019t figured out how to correctly target their ads.<\/strong> 70 percent fail to include behavioral data in their targeting.<\/li><\/ul>\n\n\n\n<p>We\u2019re not trying to throw the baby out with the bathwater. Done right, advertising can be a cost-effective way to get more traffic. Best-practice CRO looks back to the ad and makes sure it ties in perfectly with the landing page. Here again, \u2018frictionless\u2019 conversion rate optimization is the goal. CRO seeks to greet the prospect and guide that prospect by the hand to the cash register. When that happens, advertising begins to make sense again.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Conversion rate optimization stats<\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"930\" height=\"210\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-5.png\" alt=\"inbound marketing\" class=\"wp-image-84614\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-5.png 930w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-5-300x68.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-5-768x173.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-5-610x138.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-5-100x23.png 100w\" sizes=\"(max-width: 930px) 100vw, 930px\" \/><\/figure><\/div>\n\n\n\n<p>Both inbound and outbound marketing seek to draw consumer attention to your ecommerce website, your landing pages, and your offers. Conversion rate optimization tactics seek to build a frictionless and seamless path to convert that attention into sales. One of the most amazing statistics we\u2019ve found is this: For every $92 invested on acquiring traffic (inbound and outbound marketing), only one dollar is invested on converting those visitors into buyers! That finding, from the Econsultancy <a rel=\"noreferrer noopener\" href=\"https:\/\/www.redeye.com\/insights\/reports\/econsultancy-cro-report-2016\" target=\"_blank\">Conversion Rate Optimization Report<\/a> (2016) soundly presents the most persuasive argument we know of for boosting the CRO share of the marketing budget to AT LEAST equal that invested on inbound and outbound marketing. What could be clearer than that? <\/p>\n\n\n\n<p>Here are a few more CRO statistics from <a rel=\"noreferrer noopener\" href=\"https:\/\/www.redeye.com\/insights\/reports\/econsultancy-cro-report-2016\" target=\"_blank\">that Econsultancy report<\/a>. You\u2019ve just uncovered the one strategic move that can potentially provide a major boost in ROI without any additional spending on advertising or content. <\/p>\n\n\n\n<p><strong>Conversion rate optimization is coming into its own.<\/strong> There\u2019s a growing tendency for marketers to wake up to the need for CRO. The 2016 study found that more than half of the companies surveyed said CRO is \u201ccrucial to their overall marketing strategies.\u201d Another third said CRO is \u201cimportant.\u201d This should be a shot-in-the-arm for every digital marketer. If you fail to fund and embrace CRO, your competition might. A well-orchestrated CRO strategy can spell the difference between failure and success for any campaign. See the graph below for more a yearly comparison. <\/p>\n\n\n\n<p><strong>Marketers consistently cite \u201clack of resources\u201d as the most significant barrier to focusing on conversion rate optimization.<\/strong> That\u2019s why The Good launched a free Score Your Site tool to help identify problem areas. Based on those results, can implement a Conversion Growth Program \u2013 all without having to do any additional in-house hiring or training whatsoever. Not having qualified conversion rate optimization specialists on the staff isn\u2019t a show-stopper. Actually, it\u2019s normally better to engage a third-party advisor. Eyes looking from the outside in can see much differently than eyes looking from the inside out. <\/p>\n\n\n\n<p><strong>CRO is not a one-time makeover sort of endeavor.<\/strong> Continued testing and adjusting is necessary to get the best results. Moreover, the tests should reach beyond simple A\/B testing. Ecoconsultancy found that companies frequently running tests seen as \u2018complex\u2019 or \u2018highly complex\u2019 were twice as likely to realize a \u2018significant increase\u2019 in sales, when compared to companies that never or rarely run more sophisticated tests.<\/p>\n\n\n\n<div class=\"wp-block-image size-full wp-image-84615\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"961\" height=\"670\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-6.png\" alt=\"\" class=\"wp-image-84615\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-6.png 961w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-6-300x209.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-6-768x535.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-6-610x425.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-6-100x70.png 100w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-6-934x651.png 934w\" sizes=\"(max-width: 961px) 100vw, 961px\" \/><figcaption><em><a href=\"https:\/\/www.redeye.com\/insights\/reports\/econsultancy-cro-report-2016\">Source<\/a><\/em><\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Inbound Marketing + Outbound Marketing + CRO Is the Perfect Combination for Sales Success<\/h2>\n\n\n\n<p>Here are some of the benefits to the three-legged stool approach (Inbound Marketing + Outbound Marketing + CRO) we\u2019ve found in our extensive experience with conversion rate optimization at The Good:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>The cost per lead for outbound marketing is more than the cost per lead for inbound marketing.<\/strong> CRO can decrease the costs of both. Many of the companies we work with find they can safely dial back the outbound expense and direct more of the budget to inbound + CRO. Unlike advertising costs, inbound and CRO strategies keep on paying back without charging you for every click, view, or sale.<\/li><li><strong>Inbound marketing typically generates a greater ROI than does outbound marketing.<\/strong> Here again, CRO can increase that ROI even more.<\/li><li><strong>Done correctly, inbound marketing is a natural for reducing friction in the way it attracts visitors to your site.<\/strong> CRO reduces friction once they\u2019ve arrived. Together, inbound marketing and CRO are a perfect combination for striving towards that \u2018frictionless\u2019 approach.<\/li><\/ul>\n\n\n\n<p>Again, don\u2019t think we\u2019re dismissing advertising as a potent tool. Our experience shows us, though, that most companies are placing outbound marketing\/advertising at the head of the line when it comes to the marketing budget. We think that\u2019s a mistake. We\u2019ve seen expenses drop and revenues increase (AKA \u201chuge ROI boosts\u201d) when ecommerce managers convince the C-suite to back off on the ad spend, then dial the inbound marketing and conversion rate optimization shares of the budget up to at least match the outbound investment. <\/p>\n\n\n\n<p>In the end, it isn\u2019t uncommon at all for the budget to flip-flop \u2013 with the largest share going towards CRO and inbound marketing and ad spend dropping to the bottom of the budget. That not only feels good; it can pay off handsomely. We\u2019ll wrap it up by going over the particulars of the three case studies we referenced earlier: Xerox and Snow Peak.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">CRO Case Studies: Real Results from Companies Who Proved the Value of CRO to ROI<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1165\" height=\"421\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-7.png\" alt=\"inbound marketing\" class=\"wp-image-84616\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-7.png 1165w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-7-300x108.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-7-1024x370.png 1024w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-7-768x278.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-7-610x220.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-7-100x36.png 100w, https:\/\/thegood.com\/wp-content\/uploads\/inbound-marketing-7-934x338.png 934w\" sizes=\"(max-width: 1165px) 100vw, 1165px\" \/><\/figure><\/div>\n\n\n\n<p>These companies \u2013 all clients of The Good \u2013 have generously given us permission to share a part of their CRO experiences with you. They are early-adopters of the principles we teach. We haven\u2019t chosen these three because their results are necessarily more spectacular than other clients. These cases are entirely typical of what we see every day in our work. That\u2019s what makes our jobs extremely gratifying. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Xerox Almost Doubled the Conversion Rate for Returning Visitors<\/h3>\n\n\n\n<p>The Xerox ecommerce team wanted to reduce the cart abandonment rate for their B2B printer and printer supplies online shop. Their Stuck Score\u2122 assessment and complimentary report revealed a series of usability issues affecting the site. We enrolled Xerox in a <a href=\"https:\/\/thegood.com\/conversion-growth-program\/\">Conversion Growth Program\u2122<\/a> and launched a series of tests aimed at better identifying and correcting those problems. That enabled us to shoot for a \u2018frictionless\u2019 path to purchase and an expedited checkout process. Consequently, Xerox gained the following results:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The conversion rate for returning visitors grew by 86.7 percent<\/li><li>CRO tactics on the product detail pages drew an 18.9 percent growth in add-to-cart conversions<\/li><li>Changes in the call to action resulted in 15.2 percent more engagement and a 3.4 percent growth in add-to-cart conversions<\/li><\/ul>\n\n\n\n<p>Xerox proved the value of CRO to the bottom line. They continue to use our data-driven insights to shoot for a \u2018frictionless\u2019 user experience (UX) and turn more browsers into buyers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Snow Peak Grew Online Revenue By 149 Percent<\/h3>\n\n\n\n<p><a href=\"https:\/\/snowpeak.com\/\">Snow Peak<\/a> sells premium quality outdoor lifestyle products. They came to The Good with a desire to completely overhaul their website, but they weren\u2019t sure of the best place to begin. Like many companies we mentor, Snow Peak was spending a big chunk of their marketing budget on traffic acquisition, but they weren\u2019t realizing a sufficient ROI on that spend. <\/p>\n\n\n\n<p>Additionally, the average order value was deemed insufficient and the conversion rate was unacceptable. Snow Peak needed a makeover. We led Snow Peak through the same trio of remedies mentioned above for Xerox: Stuck Score\u2122, site audit report, and Conversion Growth Program\u2122. <\/p>\n\n\n\n<p>Consequently, we uncovered a bevy of blockages that were causing friction and blocking visitors from following the path on to the final conversion as paying customers. Following testing and the application of tactics designed to correct the problems \u2013 looking towards the frictionless path \u2013 Snow Peak enjoyed the following results:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The year-over-year sales revenue increased by 149 percent<\/li><li>The average order value grew by 30 percent<\/li><li>The visitor-to-buyer conversion rate grew by 108 percent<\/li><\/ul>\n\n\n\n<p>Consequently, Snow Peak\u2019s brand manager, Russell Borne, said this: \u201cWe saw a 30% increase in average order value, and that wasn\u2019t throwing money into the black hole of digital advertising, but tweaking and honing in the site to be effective.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Inbound Marketing, Outbound Marketing, and CRO \u2013 Which is Most Important?<\/h2>\n\n\n\n<p>Don&#8217;t make the mistake of focusing on inbound marketing and advertising, but downplaying the value of ongoing conversion rate optimization. You need all three. We\u2019ll close with one more quote from Snow Peak\u2019s Russell Borne:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201cWorking with The Good has changed how I\u2019ve thought about what success is for the web. It\u2019s not just revenue that I am looking at, it is order value and it is conversion rate.\u201d<\/p><\/blockquote>\n\n\n\n<p>When your average order value and conversion rates rise to meet the traffic demand you\u2019ve already generated, your ROI can move the right direction significantly \u2013 without needing to dump more money into pay-per-click ads. Not only that, but those ad dollars are gone once they\u2019re used. <\/p>\n\n\n\n<p>Conversion rate optimization improves the substance of your business. It pays you back over and over and over again. To get a better feel for what CRO can do for your business, drop your current numbers and your desired numbers into this CRO calculator \u2013 with an eye on how your monthly online revenue can multiply as a result: <a href=\"https:\/\/thegood.com\/calculators\/roi-conversion\/\">CRO Revenue Growth Calculator<\/a>. Then, <a href=\"https:\/\/thegood.com\/schedule\/\">schedule a few minutes<\/a> with our team to learn&#8230;<\/p>\n\n\n\n<p>A huge spike in the number of visitors may draw a cheer from the marketing team, but unless there\u2019s a corresponding uptick in sales, it\u2019s going to draw hard questions from the C-suite.<\/p>\n\n\n\n<p>In today\u2019s marketing reality, return on investment and bottom line sales are the only things that matter in the end. If the cost of the traffic you\u2019re getting isn\u2019t justified by the sales that traffic generates, you won\u2019t have a job long.<\/p>\n\n\n\n<p>It really is that simple.<\/p>\n\n\n\n<p>But how do you make sure the traffic you\u2019ve worked so hard to acquire is the source of a steady stream of blockbuster revenue?<\/p>\n\n\n\n<p>That\u2019s where conversion rate optimization (CRO) comes in.<\/p>\n\n\n\n<p>In this white paper, we\u2019ll give you the facts you need to show your CMO exactly what\u2019s lacking in your current strategy and how to fix it.<\/p>\n\n\n\n<p>Here\u2019s our code word: \u201cfrictionless.\u201d<\/p>\n\n\n\n<p>In this white paper we cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Inbound marketing vs outbound marketing: which is best?<\/li><li>How CRO solidifies inbound and outbound marketing efforts<\/li><li>Inbound marketing stats<\/li><li>Outbound marketing stats<\/li><li>Conversion rate optimization stats<\/li><li>CRO case studies: real results from companies who proved the value of CRO to ROI<\/li><\/ul>\n<div class=\"tkugp-items-wrap\"><div class=\"tkugp-bottomcontent\"><\/div><\/div>","protected":false},"author":1,"featured_media":88546,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","wpcf-summary":["Between inbound marketing, paid ads, and conversion optimization, it can be hard to know where to start. 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A huge spike in the number of visitors may draw a cheer from the marketing team, but unless there\u2019s a corresponding uptick in sales, it\u2019s going to draw hard questions from the C-suite. In today\u2019s marketing reality, return on investment and bottom line sales are the only things that matter in the end. If the cost of the traffic you\u2019re getting isn\u2019t justified by the sales that traffic generates, you&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"The Good","url":"https:\/\/thegood.com\/author\/the_good\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Inbound Marketing, Advertising, or CRO: Which is Most Important? - The Good<\/title>\n<meta name=\"description\" content=\"Between inbound marketing, paid ads, and conversion optimization, it can be hard to know where to start. 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