{"id":84722,"date":"2022-04-11T09:32:43","date_gmt":"2022-04-11T16:32:43","guid":{"rendered":"http:\/\/thegood.com\/?post_type=insights&#038;p=84722"},"modified":"2025-05-21T09:39:50","modified_gmt":"2025-05-21T16:39:50","slug":"quantitative-vs-qualitative-research-methodology","status":"publish","type":"insights","link":"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/","title":{"rendered":"Quantitative vs. Qualitative Research: Learning The Benefits"},"content":{"rendered":"\n<p>If you aren\u2019t sure about when to use quantitative vs qualitative research, you aren\u2019t alone. It&#8217;s tough to discern between the two and select the best approach for your business needs.<\/p>\n\n\n\n<p>But in the same way your team performs best when each individual&#8217;s strengths are considered, quantitative and qualitative research methods perform best when leveraged according to their benefits.<\/p>\n\n\n\n<p>Quantitative <a href=\"https:\/\/thegood.com\/insights\/how-do-i-map-research-data-to-increase-revenue\/\">research examines hard data<\/a> and is measured in numbers. You would likely use it for testing a hypothesis or measuring the effectiveness of a strategy. Qualitative research examines behavioral data and is measured non-numerically. You might implement it for the creation of a hypothesis or to inform the direction of an optimization strategy.&nbsp;<\/p>\n\n\n\n<p>In this article, we\u2019ll answer the following questions:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>What is the difference between quantitative and qualitative research in CRO?<\/li><li>When do I use qualitative research? When do I use quantitative research?<\/li><li>What are examples of quantitative and qualitative data?<\/li><li>What are the best quantitative and qualitative research methods?<\/li><\/ul>\n\n\n\n<p>Let\u2019s dive in.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-s-the-difference-between-quantitative-and-qualitative-research\">What\u2019s the difference between quantitative and qualitative research?<\/h2>\n\n\n\n<p>Quantitative and qualitative user research describe two different types of data that can be used to improve website usability and conversion rates.<\/p>\n\n\n\n<p>Here are <em>practical<\/em> definitions of the two:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-quantitative-research-is-primarily-concerned-with-the-numbers\">1. Quantitative research is primarily concerned with the numbers.<\/h3>\n\n\n\n<p>It uses metrics like completion rates, bounce rates, and conversion rate to measure the effectiveness of your sales funnel.<\/p>\n\n\n\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Fquantitative-vs-qualitative-research-methodology%2F&#038;text=Quantitative%20research%20answers%20the%20question%3A%20%27How%20much%20of%20what%20is%20happening%2C%20and%20where%3F%27&#038;via=thegood&#038;related=thegood' target='_blank'rel=\"noopener noreferrer\">Quantitative research answers the question: &#039;How much of what is happening, and where?&#039; <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Fquantitative-vs-qualitative-research-methodology%2F&#038;text=Quantitative%20research%20answers%20the%20question%3A%20%27How%20much%20of%20what%20is%20happening%2C%20and%20where%3F%27&#038;via=thegood&#038;related=thegood' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n\n\n\n<p>Quantitative research answers this question: \u201cHow much of what is happening \u2026 and where?\u201d This data is typically used to form and test a theory that it will ultimately support or reject. In conversion optimization, that\u2019s usually best accomplished with A\/B testing.<\/p>\n\n\n\n<div class=\"wp-block-image size-full wp-image-84723\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1453\" height=\"333\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-1.png\" alt=\"qualitative vs. quantitative screenshot of google analytics report\" class=\"wp-image-84723\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-1.png 1453w, https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-1-300x69.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-1-1024x235.png 1024w, https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-1-768x176.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-1-610x140.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-1-100x23.png 100w, https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-1-934x214.png 934w\" sizes=\"(max-width: 1453px) 100vw, 1453px\" \/><figcaption><em>Google Analytics provides a wealth of quantitative data. (see graph above) <\/em><\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-qualitative-research-is-primarily-concerned-with-your-website-users\">2. Qualitative research is primarily concerned with your website users.<\/h3>\n\n\n\n<p>It leverages special tools like heatmaps, clickmaps, and surveys to find out \u201cWho is doing what \u2026 and why are they doing that?\u201d<\/p>\n\n\n\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Fquantitative-vs-qualitative-research-methodology%2F&#038;text=Qualitative%20research%20answers%20the%20question%3A%20%27Who%20is%20doing%20what%2C%20and%20why%20are%20they%20doing%20that%3F%27&#038;via=thegood&#038;related=thegood' target='_blank'rel=\"noopener noreferrer\">Qualitative research answers the question: &#039;Who is doing what, and why are they doing that?&#039; <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Fquantitative-vs-qualitative-research-methodology%2F&#038;text=Qualitative%20research%20answers%20the%20question%3A%20%27Who%20is%20doing%20what%2C%20and%20why%20are%20they%20doing%20that%3F%27&#038;via=thegood&#038;related=thegood' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n\n\n\n<p>This data tells you what design features are difficult or easy to complete. Research following a qualitative approach is exploratory and seeks to explain \u2018how\u2019 and \u2018why\u2019 a particular phenomenon or behavior operates as it does in a particular context.<\/p>\n\n\n\n<div class=\"wp-block-image size-full wp-image-84724\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"929\" height=\"398\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-2.png\" alt=\"qualitative vs. quantitative heatmaps screenshot\" class=\"wp-image-84724\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-2.png 929w, https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-2-300x129.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-2-768x329.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-2-610x261.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-2-100x43.png 100w\" sizes=\"(max-width: 929px) 100vw, 929px\" \/><\/figure><\/div>\n\n\n\n<p><em>The screenshot above is a heatmap. It shows you where visitor attention is most centered. You can use that information to optimize page layouts and <a href=\"https:\/\/thegood.com\/insights\/thank-you-page\/\">guide visitors along your sales path<\/a>.<\/em><\/p>\n\n\n\n<p>Whereas quantitative data tells us that a specific number of visitors behaved in a particular way at a certain point along your pathway to sales, qualitative data provides clues about why they did so.<\/p>\n\n\n\n<p>Both types of research are essential to a data-driven design cycle. Much of the time, though, companies collect quantitative data only.<\/p>\n\n\n\n<p>That\u2019s a mistake.<\/p>\n\n\n\n<p>Qualitative data allows deeper insight and can help you quickly determine where your user experience is sagging. The more user-friendly you can make your path to sales, the more customers you\u2019ll have walking it to the end over and over again.<\/p>\n\n\n\n<p>Here&#8217;s a summary of some of the key differences: <\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th scope=\"col\"><\/th><th scope=\"col\">Quantitative Research<\/th><th scope=\"col\">Qualitative Research<\/th><\/tr><\/thead><tbody><tr><td><span style=\"color: #ffffff;background-color: #0277c0\" class=\"stk-highlight\">Measurement<\/span><\/td><td>numbers<\/td><td>words<\/td><\/tr><tr><td><span style=\"color: #ffffff;background-color: #0277c0\" class=\"stk-highlight\">Purpose<\/span><\/td><td>confirm\/test<\/td><td>understand<\/td><\/tr><tr><td><span style=\"color: #ffffff;background-color: #0277c0\" class=\"stk-highlight\">Representative sample size<\/span><\/td><td>large and representative<\/td><td>small and non-representative<\/td><\/tr><tr><td><span style=\"color: #ffffff;background-color: #0277c0\" class=\"stk-highlight\">Analysis<\/span><\/td><td>statistical relationships<\/td><td>trends in behavior and sentiment<\/td><\/tr><tr><td><span style=\"color: #ffffff;background-color: #0277c0\" class=\"stk-highlight\">Drawback<\/span><\/td><td>lacks psychological context<\/td><td>lacks empirical evidence<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-apply-quantitative-and-qualitative-research-a-step-by-step-process\">How to apply quantitative and qualitative research: a step-by-step process<\/h2>\n\n\n\n<p>Digital marketing managers and conversion rate optimization specialists sometimes disagree over which type of research should be conducted first: quantitative or qualitative.<\/p>\n\n\n\n<p>While the best strategy is always the one that fits your particular needs, the conversion rate optimization team at The Good recommend the following sequence in most cases:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Check to ensure appropriate data collection tools are in place and set up correctly<\/strong><\/li><\/ol>\n\n\n\n<p>Do an audit of your tool stack to make sure their respective data streams are flowing properly. In terms of website behavior, this means making sure Google Analytics is set up correctly and feeding real-time visitor data.<\/p>\n\n\n\n<p>Sign in to Google Analytics, and then go into incognito mode on another browser to visit your website. If everything is fully operational, you should see yourself pop up on the real-time map.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li><strong>Begin by observing quantitative data to identify stuck points in your sales funnel<\/strong><\/li><\/ol>\n\n\n\n<p>Look at the metrics within Google Analytics that reflect the different stages of your sales funnel. Analyze things like bounce rate and cart abandonment rate to search for evidence of bottlenecks in your funnel.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li><strong>Use qualitative tools and observations to find out why the bottlenecks exist<\/strong><\/li><\/ol>\n\n\n\n<p>Tools like heatmaps and click maps allow you to gauge the effectiveness of your page content. Strategic user testing campaigns allow you to see sentiment trends regarding which content is driving action, and which content may actually be preventing action.<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-c842da9 reusable-block-2-column good-question-block\" data-block-id=\"c842da9\"><style>.stk-c842da9{max-width:1500px !important;margin-top:30px !important;margin-bottom:30px !important}.stk-c842da9-column{max-width:941px !important}@media screen and (max-width:767px){.stk-c842da9{--stk-col-order-1:2 !important;--stk-col-order-2:1 !important}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-c842da9-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-8993c44 horizontal-form-container\" data-v=\"4\" data-block-id=\"8993c44\"><style>.stk-8993c44-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;background-color:#c3ddf0 !important;border-top-left-radius:12px !important;border-top-right-radius:12px !important;border-bottom-right-radius:12px !important;border-bottom-left-radius:12px !important;overflow:hidden !important;max-width:701px !important;padding-top:40px !important;padding-right:35px !important;padding-bottom:40px !important;padding-left:35px !important}.stk-8993c44{margin-top:0px !important}.stk-8993c44-container:before{background-color:#c3ddf0 !important}@media screen and (max-width:1023px){.stk-8993c44-container{padding-bottom:60px !important}}@media screen and (max-width:767px){.stk-8993c44-container{padding-bottom:60px !important}}<\/style><style class=\"stk-custom-css\">.stk-8993c44 figure{margin:0 !important}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-8993c44-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-8993c44-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-791f1b3\" id=\"span-style-color-0277-c-0-class-stk-highlight-enjoying-this-article-span\" data-block-id=\"791f1b3\"><style>.stk-791f1b3{margin-bottom:12px !important}.stk-791f1b3 .stk-block-heading__text{font-size:36px !important;color:#ffffff !important}@media screen and (max-width:1023px){.stk-791f1b3 .stk-block-heading__text{font-size:36px !important}}@media screen and (max-width:767px){.stk-791f1b3 .stk-block-heading__text{font-size:24px !important}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-center\"><span style=\"color: #0277c0;\" class=\"stk-highlight\">Enjoying this article?<\/span><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-30f99ae\" data-block-id=\"30f99ae\"><style>.stk-30f99ae{margin-bottom:20px !important}.stk-30f99ae .stk-block-text__text{color:#ffffff !important}<\/style><p class=\"stk-block-text__text has-text-color has-text-align-center\"><span style=\"color: #000000;\" class=\"stk-highlight\">Subscribe to our newsletter, Good Question, to get insights like this sent straight to your inbox every week.<\/span><\/p><\/div>\n\n\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 5834619,\n\t\t\t\t\t\t\t\t\tformId: \"64ede74e-e88f-44c7-996f-78859799755a\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1768309461000-0226396899\",\n\t\t\t\t\t\t\t\t\tregion: \"na2\",\n\t\t\t\t\t\t\t\t\tcssRequired: \".submitted-message { overflow: auto; } .hs-form-88422a7d-0355-4f27-b674-4b9fcc71560c, .hs-form-ac90f61a-a614-4bcd-b57a-18cd0e91ceff { color: #fff }\",\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1768309461000-0226396899\"><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li><strong>Propose solutions to the problems, activate those solutions (through A\/B and multivariate testing), then observe results<\/strong><\/li><\/ol>\n\n\n\n<p>Combine the insights from your quantitative and qualitative research to create a solution for any problem you have identified. Put those solutions in action and then compare their effectiveness against each other through A\/B testing.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\"><li><strong>Continue observing, constructing theories (hypotheses), and iterating on the testing to monitor and improve conversion rates across the board<\/strong><\/li><\/ol>\n\n\n\n<p>Keep the iterate, test, analyze loop going until you reach your target conversion rate. It is rare that your first round of A\/B testing will yield the ultimate increase in conversions. Once this process is implemented the first time, it should be perpetually running as a part of your overall growth strategy.<\/p>\n\n\n\n<p>Tool selection can be tricky. Even if you\u2019re the digital marketing manager of an enterprise-level business with in-house conversion optimization capabilities, you\u2019ll probably <a href=\"https:\/\/thegood.com\/insights\/maximize-user-testing-efficiency-by-pilot-testing\/\">save money by contracting with a conversion<\/a> optimization partner to get started.<\/p>\n\n\n\n<p>At The Good, we help businesses work through the development or fine-tuning of their conversion optimization strategy. This includes identifying and recommending necessary tools and helping secure the best price for those tools.&nbsp;<\/p>\n\n\n\n<p>Since <a href=\"https:\/\/thegood.com\/insights\/how-to-optimize-conversion-rates-with-low-traffic\/\" target=\"_blank\" rel=\"noreferrer noopener\">conversion rate optimization<\/a> is our business, we stay up to date on the latest developments and can help keep teams from getting mired down with the wrong tools and counterproductive methods.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quantitative vs Qualitative Research Methods in CRO<\/h2>\n\n\n\n<p>It is nearly impossible for a CRO strategy to succeed if it is built using purely quantitative or qualitative research methods. Success hinges upon a mixed-method approach that maximizes the value of both quantitative and qualitative data to synthesize an effective CRO strategy.<\/p>\n\n\n\n<p>We <a href=\"https:\/\/thegood.com\/insights\/cro-best-practices\/\">work through four key areas of CRO<\/a> research using this mixed research methodology:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Acquisition and behavior<\/li><li>Content effectiveness<\/li><li>Conversion effectiveness<\/li><li>Iterative improvement<\/li><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Acquisition and Behavior<\/h3>\n\n\n\n<p>Acquisition and behavior research examines where visitors come from and how they behave. It looks at quantitative data that shows which actions are being taken and quantifies the occurrences of that action over a given period of time.<\/p>\n\n\n\n<p>Google Analytics dominates this stage of the game. The user data they give allows you to get a snapshot of how many users actually become customers, and what path of pages led the most of them over the line.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Content Effectiveness<\/h3>\n\n\n\n<p>Content effectiveness research looks at the value users assign to the words on a page, focusing on which words keep them engaged and which lead to an attention drop-off. Heatmaps rule this domain, and there are three types: click, scroll, and movement maps.<\/p>\n\n\n\n<p>Click maps track where on the content the user is clicking during their session, and scroll maps measure how far along the page they scroll. Finally, movement maps track where the user\u2019s cursor goes on a page. This is correlated with user eye movement.<\/p>\n\n\n\n<p>Heatmaps help you give a comparative value to user behavior, which informs the design-based initiatives within a CRO strategy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Conversion Effectiveness<\/h3>\n\n\n\n<p>Conversion effectiveness research analyzes the gaps between user desire and the fulfillment of that desire. This is the domain of <a href=\"https:\/\/www.nngroup.com\/articles\/quant-vs-qual\/\" target=\"_blank\" rel=\"noreferrer noopener\">usability testing<\/a>, which also makes use of both qualitative and quantitative data.<\/p>\n\n\n\n<p>There are several user <a href=\"https:\/\/thegood.com\/insights\/choosing-testing-platform\/\">testing platforms<\/a> used to gather both types of data. This matrix below, created <a href=\"https:\/\/www.hotjar.com\/usability-testing\/methods\/\" target=\"_blank\" rel=\"noreferrer noopener\">by Hotjar<\/a>, displays these platforms based on two orientating factors.&nbsp;<\/p>\n\n\n\n<p>Along the x-axis is the level of moderation, which is reflective of the level of involvement from the researcher. An interview is on the extreme side of moderation, for example, because it cannot be done without human involvement.<\/p>\n\n\n\n<p>Along the y-axis looks at whether the user testing platform requires in-person conditions to be valid or if it can be done remotely. Observation-based platforms have to be in-person, for example, because such qualitative data requires the behavior to be both natural and directly observable.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/image-324-1024x510.png\" alt=\"user testing platforms hot jar quantitative vs qualitative research\" class=\"wp-image-98580\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/image-324-1024x510.png 1024w, https:\/\/thegood.com\/wp-content\/uploads\/image-324-300x149.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/image-324-768x382.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/image-324-610x304.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/image-324-600x299.png 600w, https:\/\/thegood.com\/wp-content\/uploads\/image-324.png 1125w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Iterative Improvements<\/h3>\n\n\n\n<p>Finally, iterative improvements focus on how the learnings from the other three areas can be tested on and improved. A\/B testing rules this area of research.<\/p>\n\n\n\n<p>This is the area where design-based and copy-based CRO techniques merge into one cohesive CRO strategy that is designed to perpetually measure and analyze user behavior.<\/p>\n\n\n\n<p>The key to executing such a mixed-method strategy is to know when to use quantitative research and when to use qualitative research.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-when-should-you-use-quantitative-vs-qualitative-research\">When should you use quantitative vs. qualitative research?<\/h2>\n\n\n\n<p>I\u2019ve touched on this in the process description above. Let\u2019s go a little deeper, though, to make sure you and your team are clear on when to use quantitative research and when to use qualitative research.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-quantitative-research\">Quantitative Research<\/h3>\n\n\n\n<p>Conversion rate optimization isn\u2019t a one-stop fix for sales. It\u2019s a series of events and actions occurring between the time a prospect first becomes aware of your company and the point where that prospect makes a purchase.<\/p>\n\n\n\n<p>That means there isn\u2019t just one conversion rate to consider, there are many. Here are some of the most common data collection points in conversion rate optimization that can help you identify trouble spots in your sales path:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Bounce rate:<\/strong> Once a visitor arrives on your website, how long does that visitor stay?<\/li><li><strong>Opt-in rate:<\/strong> Of the visitors given an opportunity to subscribe to your email list, how many respond to the offer?<\/li><li><strong>Search rate:<\/strong> How many visitors take advantage of your on-site search engine?<\/li><li><strong>Click-through to a product detail page:<\/strong> How many of those who visit a category page go on to view a product detail page?<\/li><li><strong><a href=\"https:\/\/thegood.com\/insights\/shopping-cart-abandonment\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cart abandonment rate<\/a>:<\/strong> How many visitors enter the checkout process but fail to place an order?<\/li><\/ul>\n\n\n\n<p>That list could be extended to point out dozens of potential \u2018micro conversions\u2019 your visitors can take on the way to becoming paying customers.<\/p>\n\n\n\n<div class=\"wp-block-image size-full wp-image-84725\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"929\" height=\"660\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-3.png\" alt=\"qualitative vs. quantitative chart from hubspot\" class=\"wp-image-84725\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-3.png 929w, https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-3-300x213.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-3-768x546.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-3-610x433.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/qualitative-vs.-quantitative-3-100x71.png 100w\" sizes=\"(max-width: 929px) 100vw, 929px\" \/><figcaption><em>Website designers often focus on making your site pleasing to the eye. Your visitors care more about usability. (see graph above) <\/em><\/figcaption><\/figure><\/div>\n\n\n\n<p>Website designers often focus on making your site pleasing to the eye. Your visitors care more about usability. (see graph above)<\/p>\n\n\n\n<p>You can compare quantitative to driving on a highway. You\u2019re clipping along at good speed when you come to a spot where traffic stopped completely. Is there an accident ahead? Construction? What\u2019s the problem? Cars begin pulling U-turns and looking for a different route.<\/p>\n\n\n\n<p>When visitors to your website are confronted by confusing or irrelevant sections of your path to the sale, they\u2019ll bail out too. If you can uncover and fix those trouble spots, you\u2019ll keep visitors happier and see sales revenue grow.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-qualitative-research\">Qualitative Research<\/h3>\n\n\n\n<p>Once you\u2019ve identified the areas of your website that are of special concern, you need to understand what\u2019s going on and why your website visitors are leaving at that junction. That\u2019s where <a href=\"https:\/\/thegood.com\/insights\/customer-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">qualitative research<\/a> comes into play and user experience is closely examined.<\/p>\n\n\n\n<p>Perhaps you set up live sessions with users who fit your preferred customer personas but have never visited your website. You give them a task to complete, then observe as they attempt to carry out the assignment. User experience studies can provide invaluable feedback.<\/p>\n\n\n\n<p>Do visitors tend to get confused on a certain page? Is your on-site search engine returning irrelevant or misleading data? Is the information you provide clear and helpful? Those qualitative discoveries can help you determine what needs to change to keep visitors engaged and help them find the product that best suits their needs.<\/p>\n\n\n\n<p>Other qualitative tools allow you to observe real-time actions of any visitor you choose, map out exactly where clicks occur (and don\u2019t occur) on your site, see how far visitors are scrolling down each page, get feedback from customers, and more.<\/p>\n\n\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Fquantitative-vs-qualitative-research-methodology%2F&#038;text=The%20key%20to%20making%20a%20good%20forecast%20is%20not%20in%20limiting%20yourself%20to%20quantitative%20information%20%E2%80%93%20Nate%20Silver%20%40NateSilver538&#038;via=thegood&#038;related=thegood' target='_blank'rel=\"noopener noreferrer\">The key to making a good forecast is not in limiting yourself to quantitative information \u2013 Nate Silver @NateSilver538 <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Fquantitative-vs-qualitative-research-methodology%2F&#038;text=The%20key%20to%20making%20a%20good%20forecast%20is%20not%20in%20limiting%20yourself%20to%20quantitative%20information%20%E2%80%93%20Nate%20Silver%20%40NateSilver538&#038;via=thegood&#038;related=thegood' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-which-is-better-quantitative-or-qualitative-research\">Which is Better: Quantitative or Qualitative Research?<\/h2>\n\n\n\n<p>Quantitative research tells you at a high level what activity is occurring on your website. Qualitative research helps you view your ecommerce website through your customers\u2019 eyes to tell you why those things are happening.<\/p>\n\n\n\n<p>By combining the two correctly, you get a wider view and deeper understanding of customer actions. Armed with that knowledge, you are better prepared to develop effective <a href=\"https:\/\/thegood.com\/insights\/optimizing-testing-program\/\">A\/B testing hypotheses that will get quicker results<\/a> and increase conversions. That is the essence of conversion optimization.<\/p>\n\n\n\n<p>Now that you have a better understanding of quantitative vs. qualitative research, you can pass this article on to your team, discuss how it might inform your conversion rate optimization strategy, and take action to put these principles to work.<\/p>\n\n\n\n<p>When you hit a snag or have questions, <a href=\"https:\/\/thegood.com\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">call The Good<\/a>. Helping you streamline your path to sales and boost bottom line revenue is what we do best.<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-cuyhjbd reusable-block-2-column good-question-block\" data-block-id=\"cuyhjbd\"><style>.stk-cuyhjbd{max-width:1500px !important;margin-top:30px !important;margin-bottom:30px !important}.stk-cuyhjbd-column{max-width:941px !important}@media screen and (max-width:767px){.stk-cuyhjbd{--stk-col-order-1:2 !important;--stk-col-order-2:1 !important}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-cuyhjbd-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-fwhr13g horizontal-form-container\" data-v=\"4\" data-block-id=\"fwhr13g\"><style>.stk-fwhr13g-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;background-color:#c3ddf0 !important;border-top-left-radius:12px !important;border-top-right-radius:12px !important;border-bottom-right-radius:12px !important;border-bottom-left-radius:12px !important;overflow:hidden !important;max-width:701px !important;padding-top:40px !important;padding-right:35px !important;padding-bottom:40px !important;padding-left:35px !important}.stk-fwhr13g{margin-top:0px !important}.stk-fwhr13g-container:before{background-color:#c3ddf0 !important}@media screen and (max-width:1023px){.stk-fwhr13g-container{padding-bottom:60px !important}}@media screen and (max-width:767px){.stk-fwhr13g-container{padding-bottom:60px !important}}<\/style><style class=\"stk-custom-css\">.stk-fwhr13g figure{margin:0 !important}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-fwhr13g-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-fwhr13g-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-r93y2ad\" id=\"span-style-color-0277-c-0-class-stk-highlight-enjoying-this-article-span\" data-block-id=\"r93y2ad\"><style>.stk-r93y2ad{margin-bottom:12px !important}.stk-r93y2ad .stk-block-heading__text{font-size:36px !important;color:#ffffff !important}@media screen and (max-width:1023px){.stk-r93y2ad .stk-block-heading__text{font-size:36px !important}}@media screen and (max-width:767px){.stk-r93y2ad .stk-block-heading__text{font-size:24px !important}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-center\"><span style=\"color: #0277c0;\" class=\"stk-highlight\">Enjoying this article?<\/span><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-swixau2\" data-block-id=\"swixau2\"><style>.stk-swixau2{margin-bottom:20px !important}.stk-swixau2 .stk-block-text__text{color:#ffffff !important}<\/style><p class=\"stk-block-text__text has-text-color has-text-align-center\"><span style=\"color: #000000;\" class=\"stk-highlight\">Subscribe to our newsletter, Good Question, to get insights like this sent straight to your inbox every week.<\/span><\/p><\/div>\n\n\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 5834619,\n\t\t\t\t\t\t\t\t\tformId: \"64ede74e-e88f-44c7-996f-78859799755a\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1768309461000-9340293734\",\n\t\t\t\t\t\t\t\t\tregion: \"na2\",\n\t\t\t\t\t\t\t\t\tcssRequired: \".submitted-message { overflow: auto; } .hs-form-88422a7d-0355-4f27-b674-4b9fcc71560c, .hs-form-ac90f61a-a614-4bcd-b57a-18cd0e91ceff { color: #fff }\",\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1768309461000-9340293734\"><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<div class=\"tkugp-items-wrap\"><div class=\"tkugp-bottomcontent\"><\/div><\/div>","protected":false},"author":3,"featured_media":88551,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","wpcf-summary":["Your comprehensive guide to discerning between quantitative vs. qualitative research practices and selecting the best approach for your business needs."]},"insight-category":[10074],"insight-tag":[10076,82,7254],"class_list":["post-84722","insights","type-insights","status-publish","format-standard","has-post-thumbnail","hentry","insight-category-user-research-testing","insight-tag-customer-research","insight-tag-data-driven","insight-tag-user-research"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-scaled.jpg",2560,1707,false],"thumbnail":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-150x150.jpg",150,150,true],"medium":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-300x200.jpg",300,200,true],"medium_large":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-768x512.jpg",768,512,true],"large":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-1024x683.jpg",1024,683,true],"1536x1536":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-1536x1024.jpg",1536,1024,true],"2048x2048":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-2048x1365.jpg",2048,1365,true],"teaser":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-380x215.jpg",380,215,true],"teaser-large":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-760x430.jpg",760,430,true],"insights-featured":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-600x400.jpg",600,400,true],"case-study-logo-small":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-scaled.jpg",112,75,false],"gform-image-choice-sm":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-scaled.jpg",300,200,false],"gform-image-choice-md":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-scaled.jpg",400,267,false],"gform-image-choice-lg":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-scaled.jpg",600,400,false],"profile_24":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-24x24.jpg",24,24,true],"profile_48":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-48x48.jpg",48,48,true],"profile_96":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-96x96.jpg",96,96,true],"profile_150":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-150x150.jpg",150,150,true],"profile_300":["https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":"<p>If you aren\u2019t sure about when to use quantitative vs qualitative research, you aren\u2019t alone. It&#8217;s tough to discern between the two and select the best approach for your business needs. But in the same way your team performs best when each individual&#8217;s strengths are considered, quantitative and qualitative research methods perform best when leveraged according to their benefits. Quantitative research examines hard data and is measured in numbers. You would likely use it for testing a hypothesis or measuring the effectiveness of a strategy. Qualitative research examines behavioral data and is measured non-numerically. You might implement it for the&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Jon MacDonald","url":"https:\/\/thegood.com\/author\/jonmacdonald\/"},"comments_num_v2":"1 comment","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quantitative vs. Qualitative Research: Learning The Benefits<\/title>\n<meta name=\"description\" content=\"A comprehensive guide to quantitative vs. qualitative research practices and selecting the best approach for your business.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quantitative vs. Qualitative Research: Learning The Benefits\" \/>\n<meta property=\"og:description\" content=\"A comprehensive guide to quantitative vs. qualitative research practices.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/\" \/>\n<meta property=\"og:site_name\" content=\"The Good\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/thegoodgroup\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-21T16:39:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@thegood\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/\",\"url\":\"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/\",\"name\":\"Quantitative vs. Qualitative Research: Learning The Benefits\",\"isPartOf\":{\"@id\":\"https:\/\/thegood.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-scaled.jpg\",\"datePublished\":\"2022-04-11T16:32:43+00:00\",\"dateModified\":\"2025-05-21T16:39:50+00:00\",\"description\":\"A comprehensive guide to quantitative vs. qualitative research practices and selecting the best approach for your business.\",\"breadcrumb\":{\"@id\":\"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/#primaryimage\",\"url\":\"https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-scaled.jpg\",\"contentUrl\":\"https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-scaled.jpg\",\"width\":2560,\"height\":1707,\"caption\":\"cro audit and qualitative vs quantitative research and landing page header\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/thegood.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Insights\",\"item\":\"https:\/\/thegood.com\/insights\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Quantitative vs. Qualitative Research: Learning The Benefits\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/thegood.com\/#website\",\"url\":\"https:\/\/thegood.com\/\",\"name\":\"The Good\",\"description\":\"Optimizing Digital Experiences\",\"publisher\":{\"@id\":\"https:\/\/thegood.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/thegood.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Organization\",\"Corporation\",\"ProfessionalService\"],\"@id\":\"https:\/\/thegood.com\/#organization\",\"name\":\"The Good\",\"url\":\"https:\/\/thegood.com\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/thegood.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/thegood.com\/wp-content\/uploads\/The_Good_Logo.png\",\"contentUrl\":\"https:\/\/thegood.com\/wp-content\/uploads\/The_Good_Logo.png\",\"width\":531,\"height\":130,\"caption\":\"The Good\"},\"image\":{\"@id\":\"https:\/\/thegood.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/thegood\",\"https:\/\/twitter.com\/thegoodcompany\"],\"description\":\"Digital Experience Optimization consultancy specializing in conversion rate optimization, UX research, and A\/B testing\",\"foundingDate\":\"2009\",\"knowsAbout\":[\"Conversion Rate Optimization\",\"A\/B Testing and Multivariate Testing\",\"User Experience Research and Design\",\"Digital Experience Optimization\",\"E-commerce Optimization\",\"SaaS Conversion Optimization\",\"Landing Page Optimization\",\"Checkout Flow Optimization\",\"Mobile Conversion Optimization\",\"Customer Journey Mapping\",\"Behavioral Analytics\",\"Heat Map Analysis\",\"User Session Recording Analysis\",\"Conversion Funnel Optimization\",\"Website Performance Optimization\",\"Growth Hacking Strategies\",\"Revenue Optimization\",\"Customer Acquisition Optimization\",\"Retention Rate Optimization\",\"Form Optimization\",\"Call-to-Action Optimization\",\"Product Page Optimization\",\"Personalization Strategies\"],\"hasOfferCatalog\":{\"@type\":\"OfferCatalog\",\"name\":\"Digital Experience Optimization Services\",\"description\":\"Comprehensive conversion rate optimization and user experience services\",\"itemListElement\":[{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"Digital Experience Optimization Program\",\"description\":\"Comprehensive analysis of your website to identify conversion barriers and optimization opportunities using advanced analytics, user behavior analysis, and industry best practices\",\"serviceType\":\"Conversion Rate Optimization\",\"category\":\"Digital Marketing Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"Conversion Rate Optimization Audit\",\"description\":\"Comprehensive analysis of your website to identify conversion barriers and optimization opportunities using advanced analytics, user behavior analysis, and industry best practices\",\"serviceType\":\"Conversion Rate Optimization\",\"category\":\"Digital Marketing Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"A\/B Testing Program\",\"description\":\"Systematic testing program to validate improvements and maximize conversion rates through statistical analysis and controlled experiments\",\"serviceType\":\"A\/B Testing\",\"category\":\"Digital Marketing Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"User Experience Research\",\"description\":\"In-depth user research including surveys, interviews, behavioral analysis, and usability testing to understand customer needs and pain points\",\"serviceType\":\"User Experience Research\",\"category\":\"User Experience Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"E-commerce Optimization\",\"description\":\"Specialized optimization for online stores including product pages, checkout flows, shopping cart optimization, and revenue enhancement strategies\",\"serviceType\":\"E-commerce Optimization\",\"category\":\"E-commerce Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"Landing Page Optimization\",\"description\":\"Optimization of landing pages for paid advertising campaigns and organic traffic to maximize lead generation and conversion rates\",\"serviceType\":\"Landing Page Optimization\",\"category\":\"Digital Marketing Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"Mobile Conversion Optimization\",\"description\":\"Mobile-specific optimization to improve conversion rates on smartphones and tablets, including responsive design and mobile UX improvements\",\"serviceType\":\"Mobile Optimization\",\"category\":\"Mobile Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"SaaS Conversion Optimization\",\"description\":\"Specialized optimization for software-as-a-service companies focusing on trial-to-paid conversions, onboarding optimization, and customer retention\",\"serviceType\":\"SaaS Optimization\",\"category\":\"Software Services\"}},{\"@type\":\"Offer\",\"itemOffered\":{\"@type\":\"Service\",\"name\":\"Digital Experience Optimization Program\",\"description\":\"Comprehensive ongoing optimization program combining CRO, UX research, A\/B testing, and performance monitoring for sustained growth\",\"serviceType\":\"Digital Experience Optimization\",\"category\":\"Digital Marketing Services\"}}]},\"serviceArea\":{\"@type\":\"GeoShape\",\"name\":\"Worldwide\"},\"seeks\":[\"Increased conversion rates\",\"Higher revenue per visitor\",\"Improved user experience\",\"Better return on advertising spend\",\"Data-driven optimization strategies\",\"Reduced customer acquisition costs\",\"Improved customer lifetime value\",\"Enhanced website performance\",\"Mobile optimization\",\"Checkout optimization\",\"Landing page improvements\",\"A\/B testing expertise\",\"User research insights\",\"Conversion funnel optimization\",\"Revenue growth strategies\"],\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Portland\",\"addressRegion\":\"Oregon\",\"addressCountry\":\"United States\",\"postalCode\":\"97201\"},\"keywords\":[\"conversion rate optimization expert\",\"CRO consultant\",\"A\/B testing specialist\",\"e-commerce optimization agency\",\"user experience research\",\"website conversion improvement\",\"digital experience optimization\",\"landing page optimization expert\",\"mobile conversion specialist\",\"SaaS conversion optimization\",\"checkout optimization expert\",\"revenue optimization consultant\",\"growth hacking agency\",\"conversion rate audit\",\"website performance optimization\",\"customer journey optimization\",\"behavioral analytics expert\",\"conversion funnel optimization\",\"personalization strategy consultant\",\"retention rate optimization expert\"],\"contactPoint\":{\"@type\":\"ContactPoint\",\"telephone\":\"503-488-5935\",\"contactType\":\"customer service\",\"availableLanguage\":\"English\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Quantitative vs. Qualitative Research: Learning The Benefits","description":"A comprehensive guide to quantitative vs. qualitative research practices and selecting the best approach for your business.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/","og_locale":"en_US","og_type":"article","og_title":"Quantitative vs. Qualitative Research: Learning The Benefits","og_description":"A comprehensive guide to quantitative vs. qualitative research practices.","og_url":"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/","og_site_name":"The Good","article_publisher":"https:\/\/www.facebook.com\/thegoodgroup","article_modified_time":"2025-05-21T16:39:50+00:00","og_image":[{"width":2560,"height":1707,"url":"https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@thegood","twitter_misc":{"Est. reading time":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/","url":"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/","name":"Quantitative vs. Qualitative Research: Learning The Benefits","isPartOf":{"@id":"https:\/\/thegood.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/#primaryimage"},"image":{"@id":"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/#primaryimage"},"thumbnailUrl":"https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-scaled.jpg","datePublished":"2022-04-11T16:32:43+00:00","dateModified":"2025-05-21T16:39:50+00:00","description":"A comprehensive guide to quantitative vs. qualitative research practices and selecting the best approach for your business.","breadcrumb":{"@id":"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/#primaryimage","url":"https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-scaled.jpg","contentUrl":"https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-scaled.jpg","width":2560,"height":1707,"caption":"cro audit and qualitative vs quantitative research and landing page header"},{"@type":"BreadcrumbList","@id":"https:\/\/thegood.com\/insights\/quantitative-vs-qualitative-research-methodology\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/thegood.com\/"},{"@type":"ListItem","position":2,"name":"Insights","item":"https:\/\/thegood.com\/insights\/"},{"@type":"ListItem","position":3,"name":"Quantitative vs. Qualitative Research: Learning The Benefits"}]},{"@type":"WebSite","@id":"https:\/\/thegood.com\/#website","url":"https:\/\/thegood.com\/","name":"The Good","description":"Optimizing Digital Experiences","publisher":{"@id":"https:\/\/thegood.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/thegood.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Organization","Corporation","ProfessionalService"],"@id":"https:\/\/thegood.com\/#organization","name":"The Good","url":"https:\/\/thegood.com","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/thegood.com\/#\/schema\/logo\/image\/","url":"https:\/\/thegood.com\/wp-content\/uploads\/The_Good_Logo.png","contentUrl":"https:\/\/thegood.com\/wp-content\/uploads\/The_Good_Logo.png","width":531,"height":130,"caption":"The Good"},"image":{"@id":"https:\/\/thegood.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/thegood","https:\/\/twitter.com\/thegoodcompany"],"description":"Digital Experience Optimization consultancy specializing in conversion rate optimization, UX research, and A\/B testing","foundingDate":"2009","knowsAbout":["Conversion Rate Optimization","A\/B Testing and Multivariate Testing","User Experience Research and Design","Digital Experience Optimization","E-commerce Optimization","SaaS Conversion Optimization","Landing Page Optimization","Checkout Flow Optimization","Mobile Conversion Optimization","Customer Journey Mapping","Behavioral Analytics","Heat Map Analysis","User Session Recording Analysis","Conversion Funnel Optimization","Website Performance Optimization","Growth Hacking Strategies","Revenue Optimization","Customer Acquisition Optimization","Retention Rate Optimization","Form Optimization","Call-to-Action Optimization","Product Page Optimization","Personalization Strategies"],"hasOfferCatalog":{"@type":"OfferCatalog","name":"Digital Experience Optimization Services","description":"Comprehensive conversion rate optimization and user experience services","itemListElement":[{"@type":"Offer","itemOffered":{"@type":"Service","name":"Digital Experience Optimization Program","description":"Comprehensive analysis of your website to identify conversion barriers and optimization opportunities using advanced analytics, user behavior analysis, and industry best practices","serviceType":"Conversion Rate Optimization","category":"Digital Marketing Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"Conversion Rate Optimization Audit","description":"Comprehensive analysis of your website to identify conversion barriers and optimization opportunities using advanced analytics, user behavior analysis, and industry best practices","serviceType":"Conversion Rate Optimization","category":"Digital Marketing Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"A\/B Testing Program","description":"Systematic testing program to validate improvements and maximize conversion rates through statistical analysis and controlled experiments","serviceType":"A\/B Testing","category":"Digital Marketing Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"User Experience Research","description":"In-depth user research including surveys, interviews, behavioral analysis, and usability testing to understand customer needs and pain points","serviceType":"User Experience Research","category":"User Experience Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"E-commerce Optimization","description":"Specialized optimization for online stores including product pages, checkout flows, shopping cart optimization, and revenue enhancement strategies","serviceType":"E-commerce Optimization","category":"E-commerce Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"Landing Page Optimization","description":"Optimization of landing pages for paid advertising campaigns and organic traffic to maximize lead generation and conversion rates","serviceType":"Landing Page Optimization","category":"Digital Marketing Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"Mobile Conversion Optimization","description":"Mobile-specific optimization to improve conversion rates on smartphones and tablets, including responsive design and mobile UX improvements","serviceType":"Mobile Optimization","category":"Mobile Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"SaaS Conversion Optimization","description":"Specialized optimization for software-as-a-service companies focusing on trial-to-paid conversions, onboarding optimization, and customer retention","serviceType":"SaaS Optimization","category":"Software Services"}},{"@type":"Offer","itemOffered":{"@type":"Service","name":"Digital Experience Optimization Program","description":"Comprehensive ongoing optimization program combining CRO, UX research, A\/B testing, and performance monitoring for sustained growth","serviceType":"Digital Experience Optimization","category":"Digital Marketing Services"}}]},"serviceArea":{"@type":"GeoShape","name":"Worldwide"},"seeks":["Increased conversion rates","Higher revenue per visitor","Improved user experience","Better return on advertising spend","Data-driven optimization strategies","Reduced customer acquisition costs","Improved customer lifetime value","Enhanced website performance","Mobile optimization","Checkout optimization","Landing page improvements","A\/B testing expertise","User research insights","Conversion funnel optimization","Revenue growth strategies"],"address":{"@type":"PostalAddress","addressLocality":"Portland","addressRegion":"Oregon","addressCountry":"United States","postalCode":"97201"},"keywords":["conversion rate optimization expert","CRO consultant","A\/B testing specialist","e-commerce optimization agency","user experience research","website conversion improvement","digital experience optimization","landing page optimization expert","mobile conversion specialist","SaaS conversion optimization","checkout optimization expert","revenue optimization consultant","growth hacking agency","conversion rate audit","website performance optimization","customer journey optimization","behavioral analytics expert","conversion funnel optimization","personalization strategy consultant","retention rate optimization expert"],"contactPoint":{"@type":"ContactPoint","telephone":"503-488-5935","contactType":"customer service","availableLanguage":"English"}}]}},"featured_image_url":"https:\/\/thegood.com\/wp-content\/uploads\/writing-copy-that-converts-scaled.jpg","author_display_name":"Jon MacDonald","_links":{"self":[{"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/insights\/84722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/insights"}],"about":[{"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/types\/insights"}],"author":[{"embeddable":true,"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/comments?post=84722"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/media\/88551"}],"wp:attachment":[{"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/media?parent=84722"}],"wp:term":[{"taxonomy":"insight-category","embeddable":true,"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/insight-category?post=84722"},{"taxonomy":"insight-tag","embeddable":true,"href":"https:\/\/thegood.com\/wp-json\/wp\/v2\/insight-tag?post=84722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}