{"id":98625,"date":"2022-04-14T06:00:07","date_gmt":"2022-04-14T13:00:07","guid":{"rendered":"https:\/\/thegood.com\/?page_id=98625"},"modified":"2024-08-29T13:00:29","modified_gmt":"2024-08-29T20:00:29","slug":"rollie-nation","status":"publish","type":"case-studies","link":"https:\/\/thegood.com\/results\/rollie-nation\/","title":{"rendered":"Rollie Nation Enhanced Their Mobile Browsing Experience"},"content":{"rendered":"<div class=\"c-case-study-topper\"><div class=\"c-case-study-topper__content\"><div class=\"c-case-study-topper__logo-holder\"><img decoding=\"async\" width=\"300\" height=\"94\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/rollie-case-study-logo-1-300x94.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/rollie-case-study-logo-1-300x94.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/rollie-case-study-logo-1-240x75.png 240w, https:\/\/thegood.com\/wp-content\/uploads\/rollie-case-study-logo-1.png 400w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div> <!-- \/.c-case-study-topper__logo-holder --><div class=\"c-case-study-topper__quote\"><em>&#8220;From the first presentation, we knew that The Good was a really good fit with our company. In working with The Good we\u2019ve seen a direct uplift in our conversion rates on both mobile and desktop sites.&#8221;<\/em><\/div><div class=\"c-case-study-topper__quote-attribution\"><div class=\"c-case-study-topper__quote-attribution-text\"><strong><em>Nish Mohil<\/em><\/strong><em>, Digital &amp; Ecommerce Manager, Rollie Nation<\/em><\/div><\/div><\/div> <!-- \/.c-case-study-topper__content --><div class=\"c-case-study-topper__key-results\">\n<div class=\"c-case-study-topper__key-result\"><div class=\"c-case-study-topper__key-result__number\"><strong>165%<\/strong><\/div><div class=\"c-case-study-topper__key-result__text\">return on investment<\/div><\/div> <!-- \/.c-case-study-topper__key-result -->\n\n<div class=\"c-case-study-topper__key-result\"><div class=\"c-case-study-topper__key-result__number\"><strong>69%<\/strong><\/div><div class=\"c-case-study-topper__key-result__text\">improvement in clicks<\/div><\/div> <!-- \/.c-case-study-topper__key-result -->\n\n<div class=\"c-case-study-topper__key-result\"><div class=\"c-case-study-topper__key-result__number\"><strong>6%<\/strong><\/div><div class=\"c-case-study-topper__key-result__text\">growth in site-wide conversion rate<\/div><\/div> <!-- \/.c-case-study-topper__key-result -->\n<\/div> <!-- \/.c-case-study-topper__key-results --><\/div> <!-- \/.c-case-study-topper -->\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-overview\">The Overview<\/h2>\n\n\n\n<p class=\"has-medium-font-size\"><a href=\"http:\/\/rollienation.com\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Rollie Nation<\/a> is an Australian footwear brand known for their playful yet sophisticated travel shoes that appeal to an international audience. They sell their products in physical retail locations, as well as direct-to-consumer through their ecommerce website.&nbsp;<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\">The Challenge<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">When we first kicked off, the client had recently undergone a thorough and expansive overhaul of their Australian mobile site, but they suspected that it could be further improved. They were looking for validation that the experience was both appealing to their audience and effective at converting their visitors into buyers.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Nish Mohil, Rollie Nation\u2019s Digital and Ecommerce Manager, expressed specific goals related to the website browsing experience:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improve navigational guidance to align to user intent&nbsp;<\/li>\n\n\n\n<li>Convey a strong brand positioning of the perfect travel shoe<\/li>\n\n\n\n<li>Align the browsing experience on mobile and desktop devices&nbsp;<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-process\">The Process<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">To help identify potential conversion blockers, The Good began the engagement by conducting a thorough analysis of Rollie Nation\u2019s website analytics and user experience flow. Our strategists reported on a variety of key metrics from Google Analytics, conducted usability testing, and analyzed heat maps of key pages.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">This process included a full 360-degree qualitative and quantitative conversion analysis, as well as a complete analysis of website deficiencies, opportunities, and conversion barriers.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">We discovered that their total website traffic was made up of nearly two thirds mobile visitors, but mobile visitors were 3 times less likely to convert than desktop users within a session. While our experience has shown that it\u2019s typical to see a better conversion rate on desktop than on mobile, the large disparity between desktop and mobile performance indicated more information was needed and that there may be an opportunity to improve mobile wayfinding.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-solution\">The Solution<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">At the end of the research process, our team delivered a summary of their findings in a detailed strategy session. Based on information collected in the analytics analysis and user-testing sessions, our team developed a detailed roadmap of A\/B tests to achieve the client\u2019s previously outlined goals.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">We ran several experiments aimed to promote more intentional browsing patterns on mobile devices. In one such experiment, we edited the placement of the mobile menu (see below), moving it from the bottom of the screen to the top.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"874\" height=\"772\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/rollie-menu-test.png\" alt=\"\" class=\"wp-image-92462\" style=\"width:487px;height:429px\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/rollie-menu-test.png 874w, https:\/\/thegood.com\/wp-content\/uploads\/rollie-menu-test-300x265.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/rollie-menu-test-768x678.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/rollie-menu-test-610x539.png 610w\" sizes=\"(max-width: 874px) 100vw, 874px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">We also changed the colors because we noted that the contrast ratio of the existing menu was not WCAG compliant and likely harder to see for some users with impaired vision.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-results\">The Results<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">After one month and over 80,000 experiment sessions, this Mobile Menu test variant produced a <strong>69% improvement of clicks<\/strong> on the menu,<strong> <\/strong>and a<strong> 6% higher conversion rate<\/strong> than the control,<strong> <\/strong>resulting in a <strong>return on investment for Rollie Nation of 165%<\/strong>. Keep in mind, these results are only from 1 month of testing.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Rollie Nation remained on our <a href=\"https:\/\/thegood.com\/digital-experience-optimization-program\/\">Digital Experience Optimization Program\u2122<\/a> for 11 months. In that time, we ran a total of 21 A\/B tests on their website, and contributed to a significant uplift in both their mobile and desktop conversion rates.\u00a0<\/p>\n\n\n\n<p class=\"has-medium-font-size\">They were a perfect client match for our agency, because they trusted the process, and after seeing the results, their team was able to mobilize and quickly implement the recommended changes to their live site. Speaking after the engagement, Nish Mohil had the following to say about working with The Good:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote blockquote-30 is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>&#8220;The communication is amazing and you never feel like you\u2019re left out of the process\u2026 In terms of laying it all down, then identifying what\u2019s lowest hanging fruit and then figuring out how we can best maximize, it\u2019s been really a great push for us and we now set other agencies to that standard.<\/em>&#8220;<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-they-got-there\">How They Got There<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">The results we unlocked for Rollie Nation were the direct result of the <a href=\"https:\/\/thegood.com\/digital-experience-optimization-program\/\">Digital Experience Optimization Program\u2122<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<p><br><\/p>\n<div class=\"tkugp-items-wrap\"><div class=\"tkugp-bottomcontent\"><\/div><\/div>","protected":false},"featured_media":99201,"menu_order":150,"template":"","meta":{"_acf_changed":true,"content-type":"","wpcf-summary":[]},"service-type":[10141],"business-model":[10147],"industry":[10153],"class_list":["post-98625","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","service-type-conversion-growth-program","business-model-ecommerce","industry-physical-goods"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured.png",1200,697,false],"thumbnail":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured-150x150.png",150,150,true],"medium":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured-300x174.png",300,174,true],"medium_large":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured-768x446.png",768,446,true],"large":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured-1024x595.png",1024,595,true],"1536x1536":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured.png",1200,697,false],"2048x2048":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured.png",1200,697,false],"teaser":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured-380x215.png",380,215,true],"teaser-large":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured-760x430.png",760,430,true],"insights-featured":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured-600x349.png",600,349,true],"case-study-logo-small":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured-129x75.png",129,75,true],"gform-image-choice-sm":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured.png",300,174,false],"gform-image-choice-md":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured.png",400,232,false],"gform-image-choice-lg":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured.png",600,349,false],"profile_24":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured-24x24.png",24,24,true],"profile_48":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured-48x48.png",48,48,true],"profile_96":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured-96x96.png",96,96,true],"profile_150":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured-150x150.png",150,150,true],"profile_300":["https:\/\/thegood.com\/wp-content\/uploads\/Rollie-Featured-300x300.png",300,300,true]},"post_excerpt_stackable_v2":"<p>&#8220;From the first presentation, we knew that The Good was a really good fit with our company. In working with The Good we\u2019ve seen a direct uplift in our conversion rates on both mobile and desktop sites.&#8221;Nish Mohil, Digital &amp; Ecommerce Manager, Rollie Nation 165%return on investment 69%improvement in clicks 6%growth in site-wide conversion rate The Overview Rollie Nation is an Australian footwear brand known for their playful yet sophisticated travel shoes that appeal to an international audience. They sell their products in physical retail locations, as well as direct-to-consumer through their ecommerce website.&nbsp; The Challenge When we first kicked&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"","url":""},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Rollie Nation Enhanced Their Mobile Browsing Experience<\/title>\n<meta name=\"description\" content=\"See how Rollie Nation enhanced their mobile browsing experience for 165% ROI with the Digital Experience Optimization Program\u2122.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thegood.com\/results\/rollie-nation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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